Susan Clarke QFA PRMIA

Questioner
DISC Type : c

Business Information Security Manager at PTSB

Dublin, County Dublin, Ireland

Overview

Susan is a Business Information Security Manager at PTSB with a background in cyber awareness and risk management at KBC Bank Ireland. She holds a Professional Academy Diploma in Cyber Security and has experience across operational risk management and customer-facing banking roles, demonstrating a well-rounded financial industry perspective.

Susan has a passion for world travel, having recently taken time off to explore between roles. She actively engages with industry topics by attending events like the Women in STEM Summit and talks on workplace inclusion, showing a commitment to professional development and diversity.

She took a few weeks to travel the world after KBC Bank Ireland wound down.

Personality Overview

Price-Sensitive

Cautious & Analytical

Systematic

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Cybersecurity Awareness
Her previous role was Cyber Awareness Manager and she has a professional diploma in cybersecurity, indicating a focus on educating and securing the human element of security.
Risk Management
Held roles as a Risk Specialist and Local Compliance & Operational Risk Manager, and holds a certificate in Banking Risk Management Frameworks.
Women in STEM
Expressed her enjoyment and engagement while attending the Women in STEM Summit, highlighting an interest in empowering women in technology.

Media Appearances

PTSB announces two appointments to leadership team. Featured in RTÉ News

See Now

Work History

11-2025
Business Information Security Manager at PTSB
9-2024 - 11-2025
Business Information Security Analyst at PTSB
1-2023 - 10-2024
Cyber Awareness Manager at KBC Bank Ireland
3-2014 - 1-2023
LCORM ( Local Compliance & Operational Risk Manager) at KBC Bank Ireland
5-2004 - 11-2013
Customer Service Sales Specialist at Bank of Ireland

Education

Susan has no verified education history

More Information

Social Presence :

Prographics :

Exp : 21 Location : Dublin, County Dublin, Ireland Job Level : Middle Designation : Business Information Security Manager at PTSB
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Susan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Susan take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Susan

Personality Compatibility


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