Brian Kearney is the Co-Founder of 5th Talent International, where he created The Meaningful Work Program to combat high agent turnover and improve customer satisfaction in contact centers. With an MBA from the University of Denver, he has over two decades of experience helping companies develop service-oriented cultures.
Brian is passionate about understanding what drives people, a theme he explores professionally and personally. He has written about finding meaning through craft, such as brewing, and how it can positively impact peoples lives and build community through shared experiences.
His core belief is that meaningful work is the key to aligning employee and customer loyalty, ultimately driving profitability.
Read the full overview →They are motivated by the potential impact of their decision on the organization. They prefer to follow rules and procedures. They maintain good relationships with everyone, internally and externally.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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