Brittany Toohey

Examiner
DISC Type : cs

Operations Manager at Roberts & Morrow Technology

Greater Newcastle Area, Australia

Overview

Brittany Toohey is a results-driven Operations Manager at Roberts & Morrow Technology. With a background in IT and a Master of Business Administration, she focuses on enhancing business processes and aligning operations with industry best practices like ISO 9001.

She is a certified ISO 9001 Internal Auditor and holds an ITIL® 4 Foundation certification.

Personality Overview

Status Quo Seeker

Process Oriented

Tough To Convince

They are always well-planned and adopt a systematic approach.  Being observant comes to them naturally. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Quality Management
Her work focuses on ensuring quality management and aligning operations with ISO 9001 standards. She is also a certified ISO 9001 Internal Auditor.
IT Service Management
She holds an ITIL® 4 Foundation CPD certification, indicating a focus on standardized IT service delivery and support.
Team Recruitment
Frequently posts about hiring for various roles at Roberts & Morrow Technology, from IT support to administration, indicating a focus on team growth.

Media Appearances

Brittany has no verified media appearances

Work History

1-2023
Operations Manager at Roberts & Morrow Technology
4-2021 - 1-2023
Operations Supervisor at Roberts & Morrow Technology
3-2019 - 4-2021
IT Support Technician - Level 2 / Team Leader at Roberts & Morrow Technology
10-2017 - 3-2018
Sales Associate at Optus
3-2014 - 11-2016
Administration at Women Lawyers Association of NSW

Education

2024 - 2026
Master of Business Administration - MBA from Sydney Business School, University of Wollongong
2015 - 2017
Bachelor's degree with distinctions from University of New England (AU)

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Newcastle Area, Australia Job Level : Middle Designation : Operations Manager at Roberts & Morrow Technology
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Insights For Selling To Brittany

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brittany is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Brittany

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Brittany move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Brittany take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Brittany

Personality Compatibility


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