Brooke O.

Brooke O. is the Senior Vice President of U. S. Retail Operations at Starbucks, overseeing the operations of thousands of stores. Her career is marked by a deep expertise in digital customer experiences, product development, and loyalty programs, underscored by an MBA from Cornell Johnson Graduate School of Management.

Outside of her corporate roles, Brooke demonstrates a passion for mentorship and team development. She actively engages with students and publicly supports her colleagues, showing a commitment to fostering talent and building a positive work environment. Her background suggests a focus on creating strong community and team dynamics.

She has led teams responsible for core Starbucks digital products like mobile order & pay and third-party delivery.