Bruce Lambert in

Bruce Lambert

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Director, Resource Planning & Reporting at Bright Horizons
📍 Denver, Colorado, United States

Bruce is a seasoned contact center leader with over 20 years of experience at Fortune 100 companies, including JPMorgan Chase and Comcast. He specializes in resource planning, forecasting, and improving operational performance to boost revenue and customer loyalty. He holds a BS from the United States Air Force Academy.

A graduate of the United States Air Force Academy, bringing a disciplined background to his corporate leadership roles.

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Current Role
Director, Resource Planning & Reporting
Location
Denver, Colorado, United States
Personality Overview

How Bruce shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bruce cares about

Contact Center Leadership
Has extensive senior-level experience leading large call, email, and chat operations for major corporations like Comcast and JPMorgan Chase.
Operational Efficiency
Focuses on improving KPIs, decreasing contact rates, and reducing operating expenses through strategic resource planning and reporting.
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Career

Work history

4-2015
Director, Resource Planning & Reporting
Bright Horizons
10-2013 - 4-2015
Financial Representative
Fidelity Investments
2-2011 - 9-2013
Operations Manager III/VP
JPMorgan Chase
1-2008 - 2-2011
Senior Operations Manager
JPMorgan Chase
6-2001 - 7-2007
Sr. Director, Call Center Operations
Comcast Cable Communications, Inc.
In the press

Media appearances

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Education
MA
Midwestern State University
BS
United States Air Force Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Freelance
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