Bruna Moreira in

Bruna Moreira

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Gestão de Experiência do Cliente at Copa Energia
📍 São Paulo, São Paulo, Brazil

Bruna Moreira is a Customer Experience Manager at Copa Energia, specializing in CX methodologies like NPS, CSAT, and CES. With a background in market intelligence at Thomson Reuters and Sem Parar, she has a Bachelors in Business Administration. Colleagues describe her as a resilient and empathetic leader with strong strategic vision and excellent communication skills.

Her most notable recent accomplishment was building the entire Customer Experience department from the ground up at Copa Energia.

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Experience
15 Years
Current Role
Gestão de Experiência do Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Bruna cares about

Voice of Customer (VoC)
Her entire career focuses on implementing VoC methodologies like NPS, CSAT, and CES to drive improvements and manage 'closing the loop' with detractors.
Customer Journey Mapping
She has led 'Mystery Shopper' projects to gain new perspectives on the customer journey and define action plans for process improvement.
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Career

Work history

3-2025
Gestão de Experiência do Cliente
Copa Energia
6-2021 - 7-2025
Especialista em Customer Experience
Sem Parar
4-2019 - 6-2021
Senior NPS Analyst
Sem Parar
10-2018 - 4-2019
Senior Market Intelligence Analyst
Thomson Reuters Brasil
8-2015 - 4-2019
Strategic Planning | Market Intelligence
Thomson Reuters Brasil
In the press

Media appearances

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Education
5-2022 - 5-2022
CX VoC - Voice Of Customer
MBA SEDA Executive Education
2011 - 2014
Bacharel em Administração de Empresas
Uninove - Universidade Nove de Julho
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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