Bruno Carvalho in

Bruno Carvalho

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Coordenador CCO - Centro de Controle Operacional at Comgás
📍 São Paulo, São Paulo, Brazil

Bruno Carvalho is the Coordinator of the Operational Control Center at Comgás, leveraging a strong background in customer experience and digital projects. Described by colleagues as resilient, empathetic, and tenacious, he holds an MBA in Project Management from Ibmec and is a Certified ScrumMaster.

Beyond his professional roles, Bruno dedicates his time to advancing the field of customer experience by volunteering with the AIESCs CX study commission. His commitment to continuous improvement is shown through certifications in Data Analytics and courses in Kaizen, focusing on efficiency and waste reduction.

His former team in CX and Digital Channels recently won an award at the 2025 The Customer Summit Awards, recognizing their dedication to customer-centric evolution.

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Experience
14 Years
Current Role
Coordenador CCO - Centro de Controle Operacional
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Bruno cares about

Customer Experience
Led the award-winning CX and Digital Channels team at Comgás for over three years and volunteers with an international association for CX studies, showing deep commitment.
Operational Leadership
Recently promoted to lead the Operational Control Center, building on his experience as an IT Business Partner for Operations and his focus on process efficiency.
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Career

Work history

1-2026
Coordenador CCO - Centro de Controle Operacional
Comgás
9-2022 - 1-2026
Gerente Assistente CX e Canais Digitais
Comgás
9-2019 - 9-2022
Consultor de Processos / IT Business Partner - Projetos/TI
Comgás
1-2025 - 12-2025
Voluntário comissão estudos CX
AIESC - Associação Internacional de Experiência e Sucesso do Cliente
5-2009 - 12-2013
Analista Administrativo (prestador de serviço Comgas)
Uniforte Americana Engenharia e Construtora-Ltda
In the press

Media appearances

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Education
2014 - 2015
MBA em Gestão de Projetos
Ibmec
2007 - 2010
Bacharel em Administração de Empresas
Universidade Paulista
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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