Bruno Carvalho

Critic
DISC Type : C

Coordenador CCO - Centro de Controle Operacional at Comgás

São Paulo, São Paulo, Brazil

Overview

Bruno Carvalho is the Coordinator of the Operational Control Center at Comgás, leveraging a strong background in customer experience and digital projects. Described by colleagues as resilient, empathetic, and tenacious, he holds an MBA in Project Management from Ibmec and is a Certified ScrumMaster.

Beyond his professional roles, Bruno dedicates his time to advancing the field of customer experience by volunteering with the AIESCs CX study commission. His commitment to continuous improvement is shown through certifications in Data Analytics and courses in Kaizen, focusing on efficiency and waste reduction.

His former team in CX and Digital Channels recently won an award at the 2025 The Customer Summit Awards, recognizing their dedication to customer-centric evolution.

Personality Overview

Negotiator

Information Seeker

ROI Driven

They like to do things independently and don’t look for support from others.  They choose to analyze logically and value facts to emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
Led the award-winning CX and Digital Channels team at Comgás for over three years and volunteers with an international association for CX studies, showing deep commitment.
Operational Leadership
Recently promoted to lead the Operational Control Center, building on his experience as an IT Business Partner for Operations and his focus on process efficiency.
Digital Transformation
Focuses on evolving digital channels and integrating technology with operations to improve the customer journey, drive efficiency, and scale business results.

Media Appearances

Bruno has no verified media appearances

Work History

1-2026
Coordenador CCO - Centro de Controle Operacional at Comgás
9-2022 - 1-2026
Gerente Assistente CX e Canais Digitais at Comgás
9-2019 - 9-2022
Consultor de Processos / IT Business Partner - Projetos/TI at Comgás
1-2025 - 12-2025
Voluntário comissão estudos CX at AIESC - Associação Internacional de Experiência e Sucesso do Cliente
5-2009 - 12-2013
Analista Administrativo (prestador de serviço Comgas) at Uniforte Americana Engenharia e Construtora-Ltda

Education

2014 - 2015
MBA em Gestão de Projetos from Ibmec
2007 - 2010
Bacharel em Administração de Empresas from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 14 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador CCO - Centro de Controle Operacional at Comgás
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Insights For Selling To Bruno

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruno is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Bruno

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Bruno move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Bruno take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Bruno

Personality Compatibility


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