Bruno M.

Critic
DISC Type : C

Head de Customer Success B2C e B2B e Qualidade e Treinamento at Genial Investimentos

São Paulo, São Paulo, Brazil

Overview

Bruno is the Partner and Head of Customer Experience at Genial Investimentos, where he has built a team focused on service excellence for over six years. With a background in Social Communication from PUC-SP, colleagues describe him as a focused, knowledgeable, and open leader dedicated to fostering customer loyalty.

He is passionate about understanding what drives customers and using that insight to design experiences that delight and inspire. He believes that in the end, everything is about the people you impact, including clients, colleagues, and employees.

He lives by the philosophy that a leaders role is to transform people into professionals who are better than yourself.

Personality Overview

Information Seeker

Critic

Objective Thinker

They don’t appreciate bells and whistles unless backed by data.  They enjoy working alone and do not rely on others very often. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience
He has dedicated his recent career to CX, believing it's about building genuine connections and loyalty rather than just focusing on metrics.
Team Leadership
Passionate about developing people, he is proud of the team and culture he has built at Genial Investimentos over the past six years.
Service Excellence
Celebrates his team's achievements and is proud that Genial Investimentos has developed one of the best customer service experiences under his leadership.

Media Appearances

Bruno has no verified media appearances

Work History

9-2019
Head de Customer Success B2C e B2B e Qualidade e Treinamento at Genial Investimentos
1-2019
Partner at Genial Investimentos
9-2017 - 9-2019
Head Latam o Customer Success at Gympass
6-2016 - 9-2019
Key Account Growth and Activation Manager at Gympass
2-2013 - 6-2015
Senior Account Manager at HUB Brasil

Education

2005 - 2009
Comunicação Social from Pontifícia Universidade Católica de São Paulo
2004 - 2006
Planejamento Publicitário from Escola Panamericana de Artes

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head de Customer Success B2C e B2B e Qualidade e Treinamento at Genial Investimentos
URL has been copied!

Insights For Selling To Bruno

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruno is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Bruno

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Bruno move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Bruno take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Bruno

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.