Bruno M. in

Bruno M.

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Head de Customer Success B2C e B2B e Qualidade e Treinamento at Genial Investimentos
📍 São Paulo, São Paulo, Brazil

Bruno is the Partner and Head of Customer Experience at Genial Investimentos, where he has built a team focused on service excellence for over six years. With a background in Social Communication from PUC-SP, colleagues describe him as a focused, knowledgeable, and open leader dedicated to fostering customer loyalty.

He is passionate about understanding what drives customers and using that insight to design experiences that delight and inspire. He believes that in the end, everything is about the people you impact, including clients, colleagues, and employees.

He lives by the philosophy that a leaders role is to transform people into professionals who are better than yourself.

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Experience
15 Years
Current Role
Head de Customer Success B2C e B2B e Qualidade e Treinamento
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bruno cares about

Customer Experience
He has dedicated his recent career to CX, believing it's about building genuine connections and loyalty rather than just focusing on metrics.
Team Leadership
Passionate about developing people, he is proud of the team and culture he has built at Genial Investimentos over the past six years.
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Career

Work history

9-2019
Head de Customer Success B2C e B2B e Qualidade e Treinamento
Genial Investimentos
1-2019
Partner
Genial Investimentos
9-2017 - 9-2019
Head Latam o Customer Success
Gympass
6-2016 - 9-2019
Key Account Growth and Activation Manager
Gympass
2-2013 - 6-2015
Senior Account Manager
HUB Brasil
In the press

Media appearances

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Education
2005 - 2009
Comunicação Social
Pontifícia Universidade Católica de São Paulo
2004 - 2006
Planejamento Publicitário
Escola Panamericana de Artes
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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