Bruno Ribeiro

Sharpshooter
DISC Type : CD

Gestor de Inteligência Competitiva | PME – Claro Empresas at Claro Brasil

São Paulo, São Paulo, Brazil

Overview

Bruno is a Customer Experience and Operations specialist at Claro Brasil with a history of leading large teams of over 250 people at companies like Mercado Livre. He holds an MBA from the University of Tennessee and is described as determined, with proven expertise in elevating NPS and FCR metrics.

Beyond his main role, Bruno demonstrates a strong interest in analyzing broad market trends across various sectors, from aviation to fast food. He also follows social issues like national education and has an academic background in Industrial and Fashion Design.

He once repositioned a major brand on Reclame Aqui, earning the prestigious RA1000 seal for excellence in customer service.

Personality Overview

ROI Driven

Thorough Evaluator

Rigorous & Demanding

They do not care very much about building rapport or relationships.  They put a lot of effort into ensuring personal success. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

CX as Strategy
He believes quality in customer experience is a strategic intelligence function, not just an audit, and has a track record of elevating key satisfaction metrics.
Operational Excellence
He implemented Lean Six Sigma methodologies in a previous role to improve efficiency and has consistently focused on continuous improvement and waste reduction.
AI in Business
Bruno actively discusses the necessity of integrating AI as a core business function, viewing companies that still treat it as mere innovation as outdated.

Media Appearances

Bruno has no verified media appearances

Work History

10-2024
Gestor de Inteligência Competitiva | PME – Claro Empresas at Claro Brasil
9-2019 - 3-2022
Customer Service Sênior Leader – BPO | set/2019 – mar/2022 | São Paulo, Brasil at Mercado Livre
1-2016 - 8-2019
Gestor de Operações | jan/2016 – ago/2019 | São Paulo, Brasil at Teleperformance
1-2013 - 12-2015
Gerente Operacional | jan/2013 – dez/2015 | São Paulo, Brasil at Grupo Fleury

Education

2006 - 2008
Mestre from UNB - UNIVERSIDADE DE BRASILIA
2004 - 2005
Master of Business Administration (MBA) from University of Tennessee at Martin

More Information

Social Presence :

Prographics :

Exp : 10 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gestor de Inteligência Competitiva | PME – Claro Empresas at Claro Brasil
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Insights For Selling To Bruno

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Refer to testimonials from well-known industry leaders
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruno is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Bruno

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Bruno move?

  • If convinced, they can reach decisions quite fast.
  • Can Bruno take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Bruno

Personality Compatibility


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