Bruno Ribeiro in

Bruno Ribeiro

Sharpshooter · DISC type CD
Gestor de Inteligência Competitiva | PME – Claro Empresas at Claro Brasil
📍 São Paulo, São Paulo, Brazil

Bruno is a Customer Experience and Operations specialist at Claro Brasil with a history of leading large teams of over 250 people at companies like Mercado Livre. He holds an MBA from the University of Tennessee and is described as determined, with proven expertise in elevating NPS and FCR metrics.

Beyond his main role, Bruno demonstrates a strong interest in analyzing broad market trends across various sectors, from aviation to fast food. He also follows social issues like national education and has an academic background in Industrial and Fashion Design.

He once repositioned a major brand on Reclame Aqui, earning the prestigious RA1000 seal for excellence in customer service.

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Experience
10 Years
Current Role
Gestor de Inteligência Competitiva | PME – Claro Empresas
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Bruno shows up

ROI Driven
Thorough Evaluator
Rigorous & Demanding

They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success. They like to stay in control of the negotiation or defining of the terms.

Priorities

Topics Bruno cares about

CX as Strategy
He believes quality in customer experience is a strategic intelligence function, not just an audit, and has a track record of elevating key satisfaction metrics.
Operational Excellence
He implemented Lean Six Sigma methodologies in a previous role to improve efficiency and has consistently focused on continuous improvement and waste reduction.
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Career

Work history

10-2024
Gestor de Inteligência Competitiva | PME – Claro Empresas
Claro Brasil
9-2019 - 3-2022
Customer Service Sênior Leader – BPO | set/2019 – mar/2022 | São Paulo, Brasil
Mercado Livre
1-2016 - 8-2019
Gestor de Operações | jan/2016 – ago/2019 | São Paulo, Brasil
Teleperformance
1-2013 - 12-2015
Gerente Operacional | jan/2013 – dez/2015 | São Paulo, Brasil
Grupo Fleury
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2008
Mestre
UNB - UNIVERSIDADE DE BRASILIA
2004 - 2005
Master of Business Administration (MBA)
University of Tennessee at Martin
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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