Bryan Scheers

Enigma
DISC Type : cdi

Senior Director, Engagement Services at Tobii Dynavox®

Greater Pittsburgh Region, United States

Overview

Bryan is an accomplished leader in customer success and revenue operations with over 20 years of experience. A graduate of Point Park University, he excels at leveraging AI and data analytics to drive operational efficiency and team performance. Colleagues describe him as a knowledgeable and calm leader who is a "relentless educator" dedicated to mentorship.

Outside of work, Bryan draws parallels between his professional life and his personal fitness journey, applying lessons of perseverance from the gym to his career challenges. He openly shares his reflections on career transitions and the importance of resilience, showcasing a thoughtful and introspective nature.

He once implemented an AI system that increased automated orders by 250%, saving 7, 000 work hours in a single year.

Personality Overview

Persuasive & Assertive

Friendly Yet Blunt

Fast Follower

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

AI in Operations
Implemented AI-driven automation in customer service and technical support, saving thousands of hours and dramatically increasing efficiency through no-touch order processing.
Customer Engagement
Consistently focused on enhancing customer health scores and retention rates through targeted initiatives and effective use of customer touchpoints across his leadership roles.
Team Mentorship
Demonstrates a strong commitment to training and development, conducting capability assessments to build effective mentoring, coaching, and development plans for his teams.

Media Appearances

Bryan has no verified media appearances

Work History

2-2026
Senior Director, Engagement Services at Tobii Dynavox®
3-2025 - 9-2025
Consultant at Industrial Scientific EMEA
5-2024 - 1-2025
Director Revenue & Commercial Operations at Industrial Scientific
9-2020 - 5-2024
Director, Global Customer Success at Industrial Scientific
12-2016 - 9-2020
Manager, Customer Operations & Field Service at Industrial Scientific

Education

1-2016 - 12-2017
Masters of Business Administration from Point Park University
2004 - 2010
Bachelor of Science from Point Park University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Pittsburgh Region, United States Job Level : Senior Designation : Senior Director, Engagement Services at Tobii Dynavox®
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Insights For Selling To Bryan

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bryan is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Bryan

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Bryan move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Bryan take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Bryan

Personality Compatibility


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