Cássio Ramos in

Cássio Ramos

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Coordenador de Canais Digitais at Grupo HDI
📍 Poá, São Paulo, Brazil

Cássio Ramos is an experienced Operations and Products Coordinator with over a decade in the finance and insurance sectors. Specializing in omnichannel strategy and digital channels, he has a proven record of increasing NPS scores and reducing costs. Colleagues praise him as a resilient and emotionally intelligent negotiator.

Outside of work, Cássio values time with his family, sharing posts about celebrating important professional milestones with them. His strong soft skills and emotional intelligence, highlighted by colleagues, are key aspects of his character both in and out of the office.

He successfully elevated company Net Promoter Scores (NPS) by more than 25 points, showcasing his significant impact on improving the customer experience.

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Experience
15 Years
Current Role
Coordenador de Canais Digitais
Location
Poá, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cássio cares about

Omnichannel Strategy
His career focuses on integrating human and digital channels like chatbots and portals to create a seamless customer experience and expand commercial reach.
Digital Transformation
He leads the development of digital products like apps and websites, focusing on automation, API integration, and improving user engagement to drive business conversion.
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Career

Work history

12-2020
Coordenador de Canais Digitais
Grupo HDI
12-2020 - 8-2023
Consultor de Canais Digitais
Sompo Seguros
9-2015 - 8-2020
Analista Comercial Proteção e CAP III
Banco Santander
8-2014 - 9-2015
Analista de Seguros III
Banco Santander
11-2009 - 8-2014
Analista de Produtos PF II
Banco Santander
In the press

Media appearances

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Education
Graduação
Centro Universitário Braz Cubas
Estratégia de Canais e Distribuição Omnichannel
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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