Caio Carvalho in

Caio Carvalho

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Analista de Qualidade e Customer Experience (CX) at Grupo HDI
📍 São Paulo, São Paulo, Brazil

Caio Carvalho is a Customer Experience specialist with 20 years of experience, primarily in the insurance sector. Currently an Analyst at Grupo HDI, he focuses on quality, process improvement, and NPS management. Colleagues describe him as an active listener and a problem-solving expert with a strong vision for CX.

His background includes a degree in Physical Education, which provides a unique foundation for his people-centric approach to leadership and customer relations. This likely informs his disciplined and empathetic strategies in his corporate roles.

Unique fact: He is a two-time award winner for customer service excellence from Consumidor Moderno.

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Experience
17 Years
Current Role
Analista de Qualidade e Customer Experience (CX)
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Caio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Caio cares about

Customer Satisfaction
His entire career is focused on enhancing the customer journey, managing NPS, and ensuring service excellence to boost satisfaction and loyalty.
Process Improvement
He consistently works on analyzing workflows, identifying operational gaps, and implementing improvements to optimize the customer experience.
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Career

Work history

9-2024
Analista de Qualidade e Customer Experience (CX)
Grupo HDI
12-2023 - 9-2024
Analista em Gestão de Prestadores e Customer Experience (CX)
Grupo HDI
7-2018 - 12-2023
Analista Gestão de Prestadores
Liberty Seguros Brasil
6-2016 - 7-2018
Operador de Sinistros
Liberty Seguros Brasil
4-2014 - 7-2015
Coordenador de Operações
Europ Assistance Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2008
Licenciatura em Educação Física
E-ATT
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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