Camila Cavicchioli Marcondes

Activist
DISC Type : Cd

Gerente Nacional da Experiência do Estudante at ESPM Escola Superior de Propaganda e Marketing

São Paulo, São Paulo, Brazil

Overview

Camila Cavicchioli Marcondes is the National Manager of Student Experience at ESPM, leveraging over 20 years of expertise in CX across hospitality, pharmaceuticals, and higher education. A Masters graduate from ESPM, colleagues describe her as committed to excellence, impeccable in planning, and having great attention to detail.

Outside of her professional life, Camila identifies as a passionate mother who loves people. She is guided by a philosophy of empathy, believing that the quality of relationships makes all the difference. She enjoys listening to and helping people, turning challenges into learning opportunities.

Camila has a unique background in managing projects for a social impact firm, focusing on innovation and sustainability.

Personality Overview

Meticulous

Perfectionist

Logical And Quick

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Student Experience
As National Manager at ESPM, her primary focus is ensuring students feel welcomed and supported throughout their academic journey, a topic she frequently discusses publicly.
Empathetic Leadership
Leads a national team with a focus on empathy, believing that caring for team members as human beings is essential for success, a value reflected in her recommendations.
Service Design
Has extensive experience as a consultant in service design, including mapping customer journeys and implementing key CX metrics like NPS, CSAT, and CES to drive insights.

Media Appearances

Camila has no verified media appearances

Work History

4-2024
Gerente Nacional da Experiência do Estudante at ESPM Escola Superior de Propaganda e Marketing
6-2022 - 3-2024
Coordenadora Nacional Serviços ao Estudante at ESPM Escola Superior de Propaganda e Marketing
5-2022 - 7-2022
Designer de Serviços I Service designer at PeopleXperience
3-2021 - 6-2022
CX Consultant I Service Designer at Camu Cavicchioli - Customer Experience
3-2020 - 11-2020
Gestora de projetos at ORÉ Inovação em Impacto Social

Education

3-2023 - 12-2024
Master em Gestão da Experiência do Consumidor from ESPM Escola Superior de Propaganda e Marketing
2012 - 2012
Gestão da Qualidade em Serviços from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 15 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Nacional da Experiência do Estudante at ESPM Escola Superior de Propaganda e Marketing
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Camila

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • Their decision making speed is somewhere in the middle.
  • Can Camila take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Camila

Personality Compatibility


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