Camila Silva

Critic
DISC Type : C

Gerente de Operações Sênior at Concentrix

São Paulo, São Paulo, Brazil

Overview

Camila is a Senior Operations Manager with over 10 years of experience in Customer Experience and leading large-scale teams of over 500 people. She focuses on connecting customer journey transformation with operational efficiency and holds a Green Belt certification in Six Sigma.

Outside of her professional focus on operations and people management, she has expressed a personal interest in major global brands, specifically following The Walt Disney Company.

After building her career there for over 11 years, she recently made the major professional decision to leave Concentrix.

Personality Overview

Precise

Negotiator

Objective Thinker

They enjoy working alone and do not rely on others very often.  They are quite likely to negotiate on pricing or other key terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

People Leadership
Her profile emphasizes a strong focus on people leadership, developing leaders, and building high-performance, sustainable teams.
Operational Efficiency
She consistently connects customer experience with operational efficiency and business performance, supported by her Six Sigma certification.
Customer Experience (CX)
Her entire career is centered around multichannel customer experience (B2B, B2C, D2C) and transforming the customer journey.

Media Appearances

Camila has no verified media appearances

Work History

1-2021 - 10-2025
Gerente de Operações Sênior at Concentrix
8-2017 - 1-2021
Gerente de Operações at Concentrix
5-2014 - 8-2017
Team Leader at Concentrix
8-2012 - 5-2014
Subject Matter Expert Lead Management Brazil at IBM
3-2009 - 7-2012
Lead Management Brazil Specialist at IBM

Education

1-2026 - 6-2027
Pós-graduação Lato Sensu - Especialização from Pontifícia Universidade Católica de Campinas
2015 - 2016
Gestão Estratégica de Pessoas e Psicologia Organizacional from Universidade Metodista de São Paulo

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Operações Sênior at Concentrix
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Camila

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Camila take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Camila

Personality Compatibility


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