Camilo Herrera

Initiator
DISC Type : Di

Director of Operations (Operational Leader & Account Responsible) at Concentrix

Colombia

Overview

Camilo Herrera is a results-driven BPO operations leader with over 12 years of experience scaling large teams and managing P&Ls up to $10M for firms like Concentrix and Sutherland. A Bachelor of Business Administration graduate, he is described by colleagues as an adaptable, proactive, and resourceful leader.

His social media activity indicates a strong engagement in company culture and team recognition, frequently celebrating events like Customer Service Week and sharing team successes.

He has a proven track record of rapidly scaling operations, once expanding a new client program from 25 to 250 employees.

Personality Overview

Impact-Oriented

Conviction Driven

Friendly Challenger

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Operational Scaling
He has repeatedly led successful ramp-ups of new programs, growing teams from 25 to over 400 FTEs across multiple cities and remote environments.
P&L Management
Throughout his career, he has held full P&L ownership, consistently exceeding gross margin targets of over 40% through rigorous financial controls and performance reviews.
Talent Development
Recommendations highlight his leadership and development skills. His social feed shows he is actively involved in hiring and building high-growth teams.

Media Appearances

Camilo has no verified media appearances

Work History

3-2024 - 10-2025
Director of Operations (Operational Leader & Account Responsible) at Concentrix
9-2021 - 3-2024
Director Service Delivery (Operations & Vertical Leader) at Sutherland
8-2020 - 9-2021
Business Unit Director TT at Sitel
2-2020 - 8-2020
Senior Operations Manager at Sitel
6-2018 - 2-2020
Operations Manager at Sitel

Education

2013 - 2015
Bachelor of Business Administration (BBA) from Politécnico Grancolombiano
2007 - 2013
Technologist on Financial Management from Politécnico Grancolombiano

More Information

Social Presence :

Prographics :

Exp : 10 Location : Colombia Job Level : N/A Designation : Director of Operations (Operational Leader & Account Responsible) at Concentrix
URL has been copied!

Insights For Selling To Camilo

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camilo is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Camilo

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Camilo move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Camilo take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Camilo

Personality Compatibility


Other Concentrix Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.