Camilo Herrera in

Camilo Herrera

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Director of Operations (Operational Leader & Account Responsible) at Concentrix
📍 Colombia

Camilo Herrera is a results-driven BPO operations leader with over 12 years of experience scaling large teams and managing P&Ls up to $10M for firms like Concentrix and Sutherland. A Bachelor of Business Administration graduate, he is described by colleagues as an adaptable, proactive, and resourceful leader.

His social media activity indicates a strong engagement in company culture and team recognition, frequently celebrating events like Customer Service Week and sharing team successes.

He has a proven track record of rapidly scaling operations, once expanding a new client program from 25 to 250 employees.

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Experience
10 Years
Current Role
Director of Operations (Operational Leader & Account Responsible)
Location
Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Camilo cares about

Operational Scaling
He has repeatedly led successful ramp-ups of new programs, growing teams from 25 to over 400 FTEs across multiple cities and remote environments.
P&L Management
Throughout his career, he has held full P&L ownership, consistently exceeding gross margin targets of over 40% through rigorous financial controls and performance reviews.
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Career

Work history

3-2024 - 10-2025
Director of Operations (Operational Leader & Account Responsible)
Concentrix
9-2021 - 3-2024
Director Service Delivery (Operations & Vertical Leader)
Sutherland
8-2020 - 9-2021
Business Unit Director TT
Sitel
2-2020 - 8-2020
Senior Operations Manager
Sitel
6-2018 - 2-2020
Operations Manager
Sitel
In the press

Media appearances

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Education
2013 - 2015
Bachelor of Business Administration (BBA)
Politécnico Grancolombiano
2007 - 2013
Technologist on Financial Management
Politécnico Grancolombiano
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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