Carinna McMillan
Energizer · DISC type ICarinna McMillan is the Head of Outsourced Partnerships at Clear Business, bringing 25 years of leadership in customer experience and contact center operations. A 2023 "Contact Centre Manager of the Year" award winner, she excels in leading large-scale change and implementing comprehensive customer contact strategies.
She is deeply invested in people development and team engagement, frequently celebrating her colleagues successes and fostering a positive work culture. Carinna prioritizes coaching and performance management to motivate and develop her teams, viewing their engagement as a key priority in delivering excellent customer experience.
Carinna recently hosted a roundtable workshop for the Scotland Contact Centre Forum on the topic of "Transformation and Engagement. "
Read the full overview →How Carinna shows up
They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.
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Work history
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DISC profile (public)
Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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