Aimee Shaw (Sayer)

Observer
DISC Type : ci

Head of Customer Engagement at Wessex Water

Bath, England, United Kingdom

Overview

Aimee Shaw (Sayer) is the Head of Customer Engagement at Wessex Water, leveraging over 20 years of water industry experience. An environmental leader with a PhD in hydro-geomorphology and chartered memberships with CIWEM and SocEnv, she specializes in demand management, customer insight, and business planning. People describe her as an empowering leader.

Her professional focus on water conservation extends into her personal interests. She is passionate about eco-living and encouraging a stronger connection between people and their local water environment, actively promoting water-saving habits and the use of reusable products.

Unique fact: Aimee holds a PhD in hydro-geomorphology from Swansea University, blending deep scientific knowledge with her customer-facing role.

Personality Overview

Value Driven

Example Seeker

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Customer Engagement
Leads the development and delivery of customer engagement programs at Wessex Water, focusing on reducing consumption and environmental pollution.
Water Efficiency
Has particular expertise in demand management, including the use of smart metering and water efficiency campaigns to reduce per capita consumption.
Customer Insight
Emphasizes the value of understanding future customers, collaborating on panels to embed insights into business planning and strategy.

Media Appearances

Aimee has no verified media appearances

Work History

7-2019
Head of Customer Engagement at Wessex Water
10-2016 - 6-2019
Head of Water Resources & Behaviour Engagement at Wessex Water
4-2010 - 10-2016
Water Resources Planning Manager at Wessex Water

Education

2001 - 2005
PhD from Swansea University / Prifysgol Abertawe
1998 - 2001
1st Class Honours from Swansea University / Prifysgol Abertawe

More Information

Social Presence :

Prographics :

Exp : 15 Location : Bath, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Engagement at Wessex Water
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Insights For Selling To Aimee

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aimee is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Aimee

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Aimee move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Aimee take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Aimee

Personality Compatibility


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