Carla Hinrichs

Examiner
DISC Type : cs

Service Architect at Black Box Corporation

Fort Atkinson, Wisconsin, United States

Overview

Carla is a Service Architect with over 20 years of experience in the telecommunications industry, specializing in crafting maintenance solutions and profitable customer contracts. A graduate of Madison Area Technical College, her background includes supporting sales teams and working directly with enterprise clients like Harley Davidson and John Deere.

She was certified on the Siemens 9006 system early in her career, where she managed the purchase and installation of the beta equipment.

Personality Overview

Status Quo Seeker

Late Adopter

Unexpressive

They are thorough and always follow a systematic approach.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Service Architecture
Her core expertise involves supporting Enterprise and Strategic Business Units by designing maintenance and support solutions.
Contract Management
Described as proficient in financial review and the development of profitable customer contracts, with a focus on outsourcing opportunities.
Client Relationships
She has a background in field support for major clients and is described as a strong relationship builder with both internal and external customers.

Media Appearances

Carla has no verified media appearances

Work History

3-1997
Service Architect at Black Box Corporation
3-1997
Enterprise Service Architect at Black Box
8-1987 - 3-1997
Telecommunications Specialist at Group Health Cooperative of South Central Wisconsin

Education

8-1982 - 5-1984
Associates Degree from Madison Area Technical College
8-1982 - 5-1984
Associate of Science - AS from Madison Area Technical College

More Information

Social Presence :

Prographics :

Exp : 38 Location : Fort Atkinson, Wisconsin, United States Job Level : Senior Designation : Service Architect at Black Box Corporation
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Insights For Selling To Carla

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carla is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Carla

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Carla move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Carla take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Carla

Personality Compatibility


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