Carly Neal, MHA, BSN, RN

Evaluator
DISC Type : cds

Director, Digital Patient Access, Care, & Engagement at Seattle Children's

Greater Seattle Area, United States

Overview

Carly Neal is the Director of Digital Patient Access, Care, & Engagement at Seattle Children’s. An experienced healthcare leader with a Masters in Healthcare Administration, she focuses on leveraging technology to enhance patient-centered care. She is a recognized speaker on topics like expanding telehealth access for rural communities and driving digital transformation in healthcare.



Carly recently led her team in launching a new virtual urgent care service to expand healthcare access for communities.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Digital & Virtual Health
Her entire career and current role are focused on digital health. She launched a virtual urgent care service and speaks at conferences like Becker's on this topic.
Equitable Patient Access
A core part of her director title, she has presented on using telehealth to expand healthcare access and promote equity in rural communities.
Care Transformation
She consistently uses the hashtag #caretransformation and her work focuses on fundamentally changing how patients interact with healthcare services through technology.

Media Appearances

Carly has no verified media appearances

Work History

5-2022
Director, Digital Patient Access, Care, & Engagement at Seattle Children's
11-2020 - 4-2022
Sr. System Manager, Virtual Health at CommonSpirit Health
8-2019 - 11-2020
RN Coordinator, Virtual Health & Care Transformation at CHI Franciscan Health
6-2018 - 7-2019
Medical Informatics Analyst at UCLA Health
9-2013 - 5-2018
Clinical Informaticist at CHI Franciscan Health

Education

Master's in Healthcare Administration from Colorado State University
Bachelor’s Degree from Seattle Pacific University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Seattle Area, United States Job Level : Mid-senior Designation : Director, Digital Patient Access, Care, & Engagement at Seattle Children's
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Insights For Selling To Carly

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carly is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Carly

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Carly move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Carly take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Carly

Personality Compatibility


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