Carolina Cerro

Energizer
DISC Type : I

HVC Account manager at Lottoland

Gibraltar

Overview

Carolina is a marketing and account management professional with a background in the online gaming and logistics industries. She has experience managing high-value client accounts for companies like Lottoland and Ladbrokes. She is a certified German speaker and has studied at Central Saint Martins, University of The Arts London.

As a self-described creative, resourceful, and enthusiastic person, Carolina leverages strong interpersonal and analytical skills from her diverse experience in client management and customer service. Her education at a renowned arts university suggests a passion for creativity in both her personal and professional life.

She uniquely combines expertise in the online gaming sector with a background in maritime logistics and financial support.

Personality Overview

Believer

Full Of Energy

Enthusiastic

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

VIP Customer Management
Has extensive experience managing High Value Customer (HVC) and VIP accounts for major online gaming companies like Lottoland and Ladbrokes.
Online Gaming
Her career has a significant focus on the online gaming industry, with roles at Lottoland, bet365, and Ladbrokes.
Marketing & Creativity
Considers herself a creative person with marketing experience, supported by courses at the prestigious Central Saint Martins, University of The Arts London.

Media Appearances

Carolina has no verified media appearances

Work History

10-2022
HVC Account manager at Lottoland
6-2021 - 6-2022
Logistics and Financial Support at World Fuel Services
8-2015 - 10-2019
Multilanguage Advisor at bet365
1-2015 - 6-2015
English VIP Account manager at Ladbrokes.be / Entain
7-2013 - 12-2013
Customer service Advisor at Lycamobile

Education

2012 - 2012
Course from Central Saint Martins, University of The Arts London
2011 - 2011
Course from Central Saint Martins, University of The Arts London

More Information

Social Presence :

Prographics :

Exp : 18 Location : Gibraltar Job Level : Middle Designation : HVC Account manager at Lottoland
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Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Carolina

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Carolina take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Carolina

Personality Compatibility


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