Caroline Dove

Energizer
DISC Type : I

CEO at NHS Elect

United Kingdom

Overview

Caroline Dove is the CEO of NHS Elect, an organization dedicated to helping NHS trusts excel in service improvement, marketing, and commercial skills. With an MA from the University of Oxford, she has spent her entire career in the NHS, holding various director-level positions before her current role.

Her professional passion is deeply informed by personal experience. Having been an NHS service user, she has a profound appreciation for the impact that dedicated clinicians and leaders have on patients and their families, which fuels her work and leadership style.

She is particularly proud of her teams work in supporting NHS stroke teams to improve patient access to life-saving thrombolysis treatment.

Personality Overview

Imaginative

Relationship Oriented

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Staff Wellbeing
Organizes and champions the "Thrive at Work" virtual conference, a free event designed to support the wellbeing of anyone working in the NHS.
Clinical Improvement
Showcases pride in specific service improvements, such as the successful initiative that helped NHS stroke teams improve access to thrombolysis for patients.
NHS Leadership
Actively discusses the need to develop new skills for NHS leaders, such as creating social value within their organizations and communities.

Media Appearances

Caroline has no verified media appearances

Work History

CEO at NHS Elect
Director of Services at chelsea and westminster nhs trust
Head of Modernisation at London Regional Office DH
Director of Clinical Services at Central Middlesex Hospital

Education

1986 - 1989
MA from University of Oxford

More Information

Social Presence :

Prographics :

Exp : N/A Location : United Kingdom Job Level : Leadership Designation : CEO at NHS Elect
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Insights For Selling To Caroline

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Caroline is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Caroline

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Caroline move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Caroline take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Caroline

Personality Compatibility


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