Carolyn Fernicola

Evaluator
DISC Type : DSC

Sr. Customer Support Manager at Online Vacation Center

Pompano Beach, Florida, United States

Overview

Carolyn has no verified overview

Personality Overview

Fast But Analytical

Thorough Evaluator

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Carolyn has no verified topics they care about

Media Appearances

Carolyn has no verified media appearances

Work History

2-2020
Sr. Customer Support Manager at Online Vacation Center
12-2019 - 2-2020
Banquet Server at The Service Companies
8-2019 - 12-2019
Agent at New York Life Insurance Company
5-2002 - 1-2019
Front End & Data Entry Manager at Fairfield Garden Center

Education

2010 - 2012
Bachelor of Science (BS) from William Paterson University of New Jersey
2000 - 2004
Education details unavailable from West Essex Regional High School

More Information

Social Presence :

Prographics :

Exp : 23 Location : Pompano Beach, Florida, United States Job Level : Middle Designation : Sr. Customer Support Manager at Online Vacation Center
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Insights For Selling To Carolyn

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Be prepared for comments or questions that are critical of your product or your claims
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolyn is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Carolyn

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Carolyn move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Carolyn take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Carolyn

Personality Compatibility


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