Carolyn Franklin

Questioner
DISC Type : c

Director - IT Service Operations at Covista

Greater Chicago Area, United States

Overview

Carolyn has no verified overview

Personality Overview

Cautious & Analytical

Systematic

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Carolyn has no verified topics they care about

Media Appearances

Carolyn has no verified media appearances

Work History

8-2009
Director - IT Service Operations at Covista
7-2008 - 8-2009
Senior Manager/Service Desk & Training at Covista
4-1992 - 7-2008
Manager/Business Systems Support at SIRVA
Customer Service Manager at Western Fidelity Insurance

Education

2008 - 2012
Bachelor of Science (B.S.) from DeVry University
1980 - 1983
Education details unavailable from The University of Texas at Arlington

More Information

Social Presence :

Prographics :

Exp : 33 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director - IT Service Operations at Covista
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Insights For Selling To Carolyn

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolyn is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Carolyn

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Carolyn move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Carolyn take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Carolyn

Personality Compatibility


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