Case Richard in

Case Richard

Energizer · DISC type I
Higher Education Customer Success Manager at Canva
📍 Austin, Texas, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
8 Years
Current Role
Higher Education Customer Success Manager
Job Level
Middle
Location
Austin, Texas, United States
Personality Overview

How Case shows up

Believer
Enthusiastic
Informal

They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Priorities

Topics Case cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

4-2024
Higher Education Customer Success Manager
Canva
10-2023 - 4-2024
Senior Customer Success Manager
Tropic
10-2022 - 10-2023
Customer Success Manager II
Tropic
2-2022 - 10-2022
Customer Success Manager
Tropic
6-2021 - 2-2022
Customer Success Manager
Phired Up & TechniPhi
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
Bachelor of Arts (B.A.)
University of Washington
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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