Cathal McCarthy in

Cathal McCarthy

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Chief Strategy Officer (CSO) at Kore.ai
📍 San Jose, California, United States

Cathal is a global executive who helps organizations harness AI for scalable growth, specializing in Go-to-Market strategy and customer experience. His career spans leadership roles at startups and Fortune 100 companies like Apple and eBay. Colleagues describe him as strategic, high-energy, and results-oriented.

Unique Fact: At eBay, he spearheaded the global launch of its payments platform and led efforts that resulted in a 40% improvement in customer satisfaction.

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Experience
3 Years
Current Role
Chief Strategy Officer (CSO)
Job Level
Leadership
Location
San Jose, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cathal cares about

Conversational AI
As Chief Strategy Officer at Kore. ai and through past executive roles, he is deeply involved in deploying AI for smarter customer engagement and business growth.
Enterprise AI Strategy
He advocates for moving beyond AI pilots to strategic, platform-based deployments, ensuring governance and avoiding disconnected "AI islands" within organizations.
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Career

Work history

Chief Strategy Officer (CSO)
Kore.ai
1-2022 - 6-2023
President - Conversational AI
Interactions LLC
Chief Customer Officer
Tigo Energy
Chief Operating Officer - Conversational AI
XSELL Technologies
1-2017 - 12-2018
VP Global Customer Support & Customer Experience
eBay
In the press

Media appearances

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Education
Masters
Maynooth University
B.A.
University College Cork
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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