Cathal McCarthy

Visionary
DISC Type : Ds

Chief Strategy Officer (CSO) at Kore.ai

San Jose, California, United States

Overview

Cathal is a global executive who helps organizations harness AI for scalable growth, specializing in Go-to-Market strategy and customer experience. His career spans leadership roles at startups and Fortune 100 companies like Apple and eBay. Colleagues describe him as strategic, high-energy, and results-oriented.

Unique Fact: At eBay, he spearheaded the global launch of its payments platform and led efforts that resulted in a 40% improvement in customer satisfaction.

Personality Overview

Direct & Assertive

Early Adopter

Fast But Thoughtful

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Conversational AI
As Chief Strategy Officer at Kore. ai and through past executive roles, he is deeply involved in deploying AI for smarter customer engagement and business growth.
Enterprise AI Strategy
He advocates for moving beyond AI pilots to strategic, platform-based deployments, ensuring governance and avoiding disconnected "AI islands" within organizations.
CX Transformation
He has a consistent track record of leading customer experience and support transformations at global brands like eBay and Apple to drive loyalty and satisfaction.

Media Appearances

Cathal has no verified media appearances

Work History

Chief Strategy Officer (CSO) at Kore.ai
1-2022 - 6-2023
President - Conversational AI at Interactions LLC
Chief Customer Officer at Tigo Energy
Chief Operating Officer - Conversational AI at XSELL Technologies
1-2017 - 12-2018
VP Global Customer Support & Customer Experience at eBay

Education

Masters from Maynooth University
B.A. from University College Cork

More Information

Social Presence :

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Exp : 3 Location : San Jose, California, United States Job Level : Leadership Designation : Chief Strategy Officer (CSO) at Kore.ai
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Insights For Selling To Cathal

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cathal is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Cathal

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Cathal move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Cathal take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Cathal

Personality Compatibility


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