Cathy Patten in

Cathy Patten

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Senior Director, Patient Support Services at UBC
📍 Bradenton, Florida, United States

Cathy Patten is a creative and innovative leader with over 25 years of experience in patient support services and call center management within the Pharmaceutical and Health Care industries. Described as a talented and inspirational leader, she has a proven track record of managing high-performing, diverse teams.

She focuses on building a culture of recognition and accountability to drive superior performance for both internal and external customers. Her experience includes overseeing patient support programs for biotech and large pharmaceutical organizations like Novartis and AstraZeneca.

At a previous role, she directly managed a call center staff of over 800 hourly associates and 100 management personnel.

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Experience
20 Years
Current Role
Senior Director, Patient Support Services
Job Level
Senior
Location
Bradenton, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Cathy cares about

Patient Support Services
Her entire career, including her current role as Senior Director at UBC, is focused on leading patient services and support programs within the healthcare industry.
Call Center Management
She has over two decades of experience leading high-volume call centers, implementing process improvements in call routing and employee training to meet key metrics.
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Career

Work history

4-2022
Senior Director, Patient Support Services
UBC
3-2021 - 4-2022
Director, Patient Services
AllianceRx Walgreens Prime
9-2013 - 7-2020
Director, Patient Services
Cardinal Health
1-2006 - 1-2009
Vice President/General Manager Customer Service
Medco Health Solutions Inc
1-2001 - 1-2006
Customer Service Director
Medco Health Solutions Inc
In the press

Media appearances

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Education
Education details unavailable
The Ohio State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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