Cathy Patten

Inspirer
DISC Type : id

Senior Director, Patient Support Services at UBC

Bradenton, Florida, United States

Overview

Cathy Patten is a creative and innovative leader with over 25 years of experience in patient support services and call center management within the Pharmaceutical and Health Care industries. Described as a talented and inspirational leader, she has a proven track record of managing high-performing, diverse teams.

She focuses on building a culture of recognition and accountability to drive superior performance for both internal and external customers. Her experience includes overseeing patient support programs for biotech and large pharmaceutical organizations like Novartis and AstraZeneca.

At a previous role, she directly managed a call center staff of over 800 hourly associates and 100 management personnel.

Personality Overview

Fast Adopter

Charming & Persuasive

Confident & Optimistic

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Patient Support Services
Her entire career, including her current role as Senior Director at UBC, is focused on leading patient services and support programs within the healthcare industry.
Call Center Management
She has over two decades of experience leading high-volume call centers, implementing process improvements in call routing and employee training to meet key metrics.
Team Leadership
A core belief is building a culture of recognition and accountability. She has taken courses on leadership and is described by others as an "inspirational leader".

Media Appearances

Cathy has no verified media appearances

Work History

4-2022
Senior Director, Patient Support Services at UBC
3-2021 - 4-2022
Director, Patient Services at AllianceRx Walgreens Prime
9-2013 - 7-2020
Director, Patient Services at Cardinal Health
1-2006 - 1-2009
Vice President/General Manager Customer Service at Medco Health Solutions Inc
1-2001 - 1-2006
Customer Service Director at Medco Health Solutions Inc

Education

Education details unavailable from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bradenton, Florida, United States Job Level : Senior Designation : Senior Director, Patient Support Services at UBC
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Insights For Selling To Cathy

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Cathy is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Cathy

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Cathy move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Cathy take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Cathy

Personality Compatibility


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