CC Hodder in

CC Hodder

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Director of Customer Service Operations at Vuori
📍 Del Mar, California, United States

CC Hodder is a seasoned customer service executive with a history of managing large-scale operations, including budgets up to $16.5M and teams of 160 staff. As the Director of Customer Service Operations at Vuori, she leverages her expertise in call center management and team reorganization. She holds a BS from The Ohio State University.

She has managed large bi-coastal teams and has overseen all aspects of customer service, including sales support, billing, and retention.

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Experience
12 Years
Current Role
Director of Customer Service Operations
Job Level
Mid-senior
Location
Del Mar, California, United States
Personality Overview

How CC shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics CC cares about

Customer Experience
Her entire career is focused on customer service and success. She also speaks at events like the Customer Response Summit.
Call Center Management
Has an extensive record of successfully directing and managing all call center functions, including reorganizing programs and teams to improve productivity.
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Career

Work history

11-2021
Director of Customer Service Operations
Vuori
5-2018 - 6-2019
Customer Care Manager
Baker Electric Home Energy
1-2017 - 11-2021
Senior Director Contractor - Customer Service Call Center / Client Support
C&M Customer Consulting - Customer Service Call Center / Inside Sales San Diego / Client Services
3-2015 - 12-2016
Manager, Customer Care
OneRoof Energy, Inc.
8-2013 - 3-2015
Senior Director of Customer Service / Customer Success & Account Management – Contract Opportunity
Think Big
In the press

Media appearances

Vuori Announces Four C‑Suite Hires. Featured in PR Newswire
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Education
BS
The Ohio State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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