CC Hodder

Trailblazer
DISC Type : ID

Director of Customer Service Operations at Vuori

Del Mar, California, United States

Overview

CC Hodder is a seasoned customer service executive with a history of managing large-scale operations, including budgets up to $16.5M and teams of 160 staff. As the Director of Customer Service Operations at Vuori, she leverages her expertise in call center management and team reorganization. She holds a BS from The Ohio State University.

She has managed large bi-coastal teams and has overseen all aspects of customer service, including sales support, billing, and retention.

Personality Overview

Informal

Values Relationships

Assertive

They will fight for you if they come to believe in you.  They are more likely to be open to unproven but exciting technologies. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Customer Experience
Her entire career is focused on customer service and success. She also speaks at events like the Customer Response Summit.
Call Center Management
Has an extensive record of successfully directing and managing all call center functions, including reorganizing programs and teams to improve productivity.
AI in CX
Participates in industry briefings discussing AI, automation, and creating a people-first workforce strategy in the age of AI.

Media Appearances

Vuori Announces Four C‑Suite Hires. Featured in PR Newswire

See Now

Work History

11-2021
Director of Customer Service Operations at Vuori
5-2018 - 6-2019
Customer Care Manager at Baker Electric Home Energy
1-2017 - 11-2021
Senior Director Contractor - Customer Service Call Center / Client Support at C&M Customer Consulting - Customer Service Call Center / Inside Sales San Diego / Client Services
3-2015 - 12-2016
Manager, Customer Care at OneRoof Energy, Inc.
8-2013 - 3-2015
Senior Director of Customer Service / Customer Success & Account Management – Contract Opportunity at Think Big

Education

BS from The Ohio State University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Del Mar, California, United States Job Level : Mid-senior Designation : Director of Customer Service Operations at Vuori
URL has been copied!

Insights For Selling To CC

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Build a trustworthy relationship while keeping the product center-stage
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with CC is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from CC

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will CC move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can CC take some risk or not?

  • They can take risks if necessary.

You And CC

Personality Compatibility


Other Vuori Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.