Chad Brown in

Chad Brown

Inspirer · DISC type di
Director of Contact Center Operations and Business Analysis at Accredo - An Express Scripts Company
📍 Shelby County, Tennessee, United States

Chad Brown is a results-driven Director at Accredo Health, specializing in contact center operations and business analysis. A graduate of the University of Tennessees Haslam College of Business, he uses his expertise in process improvement, finance, and analytics to boost revenue and efficiency in specialty healthcare.

Chad seems to be a reflective individual, emphasizing the importance of understanding ones personal "why" and motivation. Based on his long-term presence in Tennessee for his education and career, he may have an interest in local and collegiate sports.

He once identified a single calculation error in a manufacturer contract that was worth $4. 2 million.

Read the full overview →
Experience
25 Years
Current Role
Director of Contact Center Operations and Business Analysis
Job Level
Mid-senior
Location
Shelby County, Tennessee, United States
Personality Overview

How Chad shows up

Fast Adopter
Achievment Oriented
Decisive

They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Priorities

Topics Chad cares about

Operational Excellence
With a Six Sigma background, he has a proven track record of improving processes to drive significant value, cost savings, and revenue growth.
Contact Center Management
He is responsible for day-to-day operations for large contact centers and has experience establishing new sites and consolidating workloads post-merger.
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Career

Work history

8-2014
Director of Contact Center Operations and Business Analysis
Accredo - An Express Scripts Company
12-2013 - 8-2014
Sr. Manager - Business Planning & Analysis - Contact Center Operations
Accredo Health, Inc
12-2010 - 12-2013
Sr Manager - Business Planning & Analysis - Pharmacy Operations
Accredo Health, Inc
11-2009 - 12-2010
Six Sigma Site Manager
Accredo Health
12-2007 - 11-2009
Manager of Operations Planning
Accredo Health, Inc.
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 2000
Bachelor of Science
Haslam College of Business at the University of Tennessee
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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