Chad Brown

Inspirer
DISC Type : di

Director of Contact Center Operations and Business Analysis at Accredo - An Express Scripts Company

Shelby County, Tennessee, United States

Overview

Chad Brown is a results-driven Director at Accredo Health, specializing in contact center operations and business analysis. A graduate of the University of Tennessees Haslam College of Business, he uses his expertise in process improvement, finance, and analytics to boost revenue and efficiency in specialty healthcare.

Chad seems to be a reflective individual, emphasizing the importance of understanding ones personal "why" and motivation. Based on his long-term presence in Tennessee for his education and career, he may have an interest in local and collegiate sports.

He once identified a single calculation error in a manufacturer contract that was worth $4. 2 million.

Personality Overview

Fast Adopter

Achievment Oriented

Decisive

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Operational Excellence
With a Six Sigma background, he has a proven track record of improving processes to drive significant value, cost savings, and revenue growth.
Contact Center Management
He is responsible for day-to-day operations for large contact centers and has experience establishing new sites and consolidating workloads post-merger.
Healthcare Analytics
He utilizes his background in analytics and finance to drive sound operational decisions and identify opportunities in manufacturer contracts.

Media Appearances

Chad has no verified media appearances

Work History

8-2014
Director of Contact Center Operations and Business Analysis at Accredo - An Express Scripts Company
12-2013 - 8-2014
Sr. Manager - Business Planning & Analysis - Contact Center Operations at Accredo Health, Inc
12-2010 - 12-2013
Sr Manager - Business Planning & Analysis - Pharmacy Operations at Accredo Health, Inc
11-2009 - 12-2010
Six Sigma Site Manager at Accredo Health
12-2007 - 11-2009
Manager of Operations Planning at Accredo Health, Inc.

Education

1996 - 2000
Bachelor of Science from Haslam College of Business at the University of Tennessee

More Information

Social Presence :

Prographics :

Exp : 25 Location : Shelby County, Tennessee, United States Job Level : Mid-senior Designation : Director of Contact Center Operations and Business Analysis at Accredo - An Express Scripts Company
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Get them to a point where they are ready to bat for your product internally
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Chad

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Chad take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Chad

Personality Compatibility


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