Chad Thompson

Initiator
DISC Type : Di

Director of AI and Automation at Zendesk

Clearwater, Florida, United States

Overview

Chad Thompson is a technology leader with over 20 years of experience, now serving as Director of AI and Automation at Zendesk. He is focused on building internal AI capabilities, agentic workflows, and automation frameworks to boost enterprise productivity. People who have worked with him describe him as "incredibly smart, " "technically savvy, " and a professional who "takes the initiative. "

Beyond his corporate role, Chad is a passionate creator and entrepreneur in the digital media space. He founded and built a fully custom AI-driven news platform called Neural Newscast, and he also created and hosts the "Prime Cyber Insights" podcast, merging his interests in AI, security, and broadcasting.

He single-handedly designed and wrote the 220K+ line custom codebase for his AI news platform, Neural Newscast.

Personality Overview

Conviction Driven

Friendly Challenger

Impact-Oriented

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

AI-driven Productivity
His current role at Zendesk is dedicated to building internal AI capabilities and automation to accelerate enterprise productivity and streamline operations.
Enterprise Cybersecurity
He has a deep background in cybersecurity, having led global security programs for over six years at TriNet, and holds a CISSP certification.
Agentic AI Workflows
A key focus of his work, mentioned in his professional headline and introduction, is developing advanced, intelligent, and autonomous AI systems for business.

Media Appearances

Chad has no verified media appearances

Work History

11-2025
Director of AI and Automation at Zendesk
7-2024
Founder at Neural Newscast
1-2019
Founder at Trusted Wizard LLC
8-2025 - 11-2025
Director of Enterprise Security and Resilience at TriNet
11-2024 - 8-2025
Director of Cyber Defense, Threat and Vulnerability Management at TriNet

Education

2004 - 2008
Bachelor's degree from Colorado State University
2003 - 2004
Associate's degree from Arapahoe Community College

More Information

Social Presence :

Prographics :

Exp : 7 Location : Clearwater, Florida, United States Job Level : Mid-senior Designation : Director of AI and Automation at Zendesk
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Insights For Selling To Chad

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chad is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Chad

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Chad move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Chad take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Chad

Personality Compatibility


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