Chad Thompson in

Chad Thompson

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Director of AI and Automation at Zendesk
📍 Clearwater, Florida, United States

Chad Thompson is a technology leader with over 20 years of experience, now serving as Director of AI and Automation at Zendesk. He is focused on building internal AI capabilities, agentic workflows, and automation frameworks to boost enterprise productivity. People who have worked with him describe him as "incredibly smart, " "technically savvy, " and a professional who "takes the initiative. "

Beyond his corporate role, Chad is a passionate creator and entrepreneur in the digital media space. He founded and built a fully custom AI-driven news platform called Neural Newscast, and he also created and hosts the "Prime Cyber Insights" podcast, merging his interests in AI, security, and broadcasting.

He single-handedly designed and wrote the 220K+ line custom codebase for his AI news platform, Neural Newscast.

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Experience
7 Years
Current Role
Director of AI and Automation
Job Level
Mid-senior
Location
Clearwater, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Chad cares about

AI-driven Productivity
His current role at Zendesk is dedicated to building internal AI capabilities and automation to accelerate enterprise productivity and streamline operations.
Enterprise Cybersecurity
He has a deep background in cybersecurity, having led global security programs for over six years at TriNet, and holds a CISSP certification.
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Career

Work history

11-2025
Director of AI and Automation
Zendesk
7-2024
Founder
Neural Newscast
1-2019
Founder
Trusted Wizard LLC
8-2025 - 11-2025
Director of Enterprise Security and Resilience
TriNet
11-2024 - 8-2025
Director of Cyber Defense, Threat and Vulnerability Management
TriNet
In the press

Media appearances

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Education
2004 - 2008
Bachelor's degree
Colorado State University
2003 - 2004
Associate's degree
Arapahoe Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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