Charlene Wilkowski in

Charlene Wilkowski

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Contact Center Manager – Servicing Support at Mr. Cooper
📍 Detroit Metropolitan Area, United States

Charlene Wilkowski is a Contact Center Manager at Mr. Cooper, specializing in mortgage servicing. With over a decade of management experience from roles at Mr. Cooper and Flagstar Bank, she focuses on team empowerment, operational efficiency, and regulatory compliance. She holds an Associates degree and a Nonprofit Essentials Certificate.

Outside of her direct role, Charlene shows a keen interest in personal development and motivation. Her shared content emphasizes resilience and the power of showing up even on difficult days, reflecting a mindset of perseverance and dedication. She also follows the activities of companies like Delta Air Lines and MetLife.

She has earned a Nonprofit Essentials Certificate, indicating a unique interest in the operations and management of civic organizations.

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Experience
12 Years
Current Role
Contact Center Manager – Servicing Support
Job Level
Middle
Location
Detroit Metropolitan Area, United States
Personality Overview

How Charlene shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Charlene cares about

Customer Support Leadership
Her headline is "Empowering Teams to Deliver World-Class Customer Support, " showing her focus on leading and developing high-performing service teams in high-volume environments.
Mortgage Servicing
Her entire career focus, from representative to manager at both Mr. Cooper and Flagstar Bank, has been within the complex mortgage servicing sector.
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Career

Work history

4-2025
Contact Center Manager – Servicing Support
Mr. Cooper
10-2013 - 4-2025
Contact Center Supervisor
Flagstar Bank
In the press

Media appearances

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Education
Associate's degree
Mott Community College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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