Charles Bennett

Examiner
DISC Type : cs

Global Service Director, Energy Industries at ABB

United Kingdom

Overview

Charles Bennett is the Global Head of Service for Process Automation at ABB, focused on driving sustainable and profitable growth in industrial services. Holding MEng and MBA degrees, colleagues describe him as a dedicated, motivational, and results-oriented leader with deep expertise in the energy and process industries.

He is passionate about transforming industrial service to be smarter and more sustainable. Charles actively promotes cybersecurity for operational technology and looks for strategic, people-centered leaders to build his teams.

He recently highlighted that ABBs Parts Circularity program repurposed materials equivalent to the metal weight of 22 Eiffel Towers in 2023.

Personality Overview

Unexpressive

Overcautious

Tough To Convince

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  The only way to convince them is by showing them examples and ample proof. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

OT Cybersecurity
He has authored articles on the growing cyber threats to operational technology and advocates for modernizing systems to prevent costly attacks in critical infrastructure.
Industrial Service
Leads the transformation of how industrial service delivers value, emphasizing faster, smarter, and more sustainable solutions for global customers.
Sustainable Growth
His career has consistently centered on achieving sustainable, profitable growth for service businesses within the energy, mining, paper, and metals industries.

Media Appearances

Charles has no verified media appearances

Work History

6-2024
Global Service Director, Energy Industries at ABB
1-2023 - 5-2024
Global Service Manager, Hoisting at ABB at ABB
5-2019 - 12-2022
Service Manager, Process Industries North Europe at ABB
3-1999 - 6-2007
Business Development Manager EMA at Emerson Process Management

Education

1995 - 1999
MEng from The University of Manchester
MBA from Durham University Business School

More Information

Social Presence :

Prographics :

Exp : 14 Location : United Kingdom Job Level : Mid-senior Designation : Global Service Director, Energy Industries at ABB
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Insights For Selling To Charles

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charles is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Charles

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Charles move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Charles take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Charles

Personality Compatibility


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