Charles Carter

Enthusiast
DISC Type : i

Care Coordinator II at Sunshine Health

Winter Park, Florida, United States

Overview

With over 10 years of experience, Charles is a skilled Care Coordinator at Sunshine Health, focused on enhancing team results, nurturing morale, and retaining customers through superior relationship skills. He holds a Masters Degree from the University of Central Florida and is adept at teaching customer service methods to teams.

Outside of his professional role, Charles is a talented and published writer with an interest in important global topics. He is passionate about tapping into the vast knowledge and life experience of professionals from all age demographics to enrich the workforce and achieve better outcomes.

An interesting fact is that Charles contributed a book review of Al Gores "An Inconvenient Truth" to a 2013 publication on globalization.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Retention
His focus includes retaining customers through superior service, effective communication tactics, and building loyal relationships to maximize team effectiveness.
Team Effectiveness
Utilizes his knowledge of learning theories to effectively educate teams on customer service methods, processes, and procedures to increase results.
Workforce Experience
Believes companies should hire more people in the "over 50" demographic, stating they offer a vast array of knowledge and life experience waiting to be tapped.

Media Appearances

Charles has no verified media appearances

Work History

12-2016
Care Coordinator II at Sunshine Health
4-2016 - 11-2016
Test Evaluator / Tablet Operator at Kelly Services
2-2016 - 11-2016
Independent Consultant at Energy Network
9-2015 - 10-2016
Customer Service Representative at Robert Half - Office Team
10-2014 - 5-2015
Inbound Que Associate at US Tech Solutions / Aetna

Education

2010 - 2013
Master's Degree from University of Central Florida
BA from University of Montevallo

More Information

Social Presence :

Prographics :

Exp : 10 Location : Winter Park, Florida, United States Job Level : Junior Designation : Care Coordinator II at Sunshine Health
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Insights For Selling To Charles

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charles is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Charles

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Charles move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Charles take some risk or not?

  • They can take some low-probability risks if needed.

You And Charles

Personality Compatibility


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