Charles Oh in

Charles Oh

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Global Director, Technical Support at IBM
📍 Marietta, Georgia, United States

Charles is a Global Director at IBM, leading a diverse, worldwide team of over 1, 000 employees. He drives more than $150 million in annual revenue by leveraging AI and augmented reality to boost performance. He holds a Computer Science degree and an MBA from the Florida Institute of Technology.

He is a proven technology executive and transformational leader, responsible for achieving high levels of customer satisfaction and winning new business for IBM.

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Experience
17 Years
Current Role
Global Director, Technical Support
Job Level
Mid-senior
Location
Marietta, Georgia, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Charles cares about

AI in Tech Support
Leverages AI and Augmented Reality to enhance KPI performance and drive cost savings within his global technical support division at IBM.
Leading Global Teams
Manages a large and diverse global workforce of over 1, 000 individuals, showcasing his expertise in international team leadership and management.
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Career

Work history

8-2008
Global Director, Technical Support
IBM
In the press

Media appearances

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Education
1984 - 1989
Computer Science and Master of Business Administration
Florida Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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