Charles Oh

Inspirer
DISC Type : id

Global Director, Technical Support at IBM

Marietta, Georgia, United States

Overview

Charles is a Global Director at IBM, leading a diverse, worldwide team of over 1, 000 employees. He drives more than $150 million in annual revenue by leveraging AI and augmented reality to boost performance. He holds a Computer Science degree and an MBA from the Florida Institute of Technology.

He is a proven technology executive and transformational leader, responsible for achieving high levels of customer satisfaction and winning new business for IBM.

Personality Overview

Confident & Optimistic

Decisive

Generous

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

AI in Tech Support
Leverages AI and Augmented Reality to enhance KPI performance and drive cost savings within his global technical support division at IBM.
Leading Global Teams
Manages a large and diverse global workforce of over 1, 000 individuals, showcasing his expertise in international team leadership and management.
P&L Management
Directly responsible for driving revenue in excess of $150 million annually while also achieving over $25 million in cost savings.

Media Appearances

Charles has no verified media appearances

Work History

8-2008
Global Director, Technical Support at IBM

Education

1984 - 1989
Computer Science and Master of Business Administration from Florida Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 17 Location : Marietta, Georgia, United States Job Level : Mid-senior Designation : Global Director, Technical Support at IBM
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Insights For Selling To Charles

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charles is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Charles

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Charles move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Charles take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Charles

Personality Compatibility


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