Charlie Search

Collaborator
DISC Type : is

Customer Success Manager at Kanpla

Islington, England, United Kingdom

Overview

Charlie Search is an Acorn Award-winning Customer Success Manager at Kanpla, specializing in hospitality technology. A graduate of the University of Essex, he leverages his experience from BaxterStorey to enhance client satisfaction and drive the adoption of digital solutions and AI in the food service industry.

Outside of his professional role, Charlie is an active individual who recently completed the London Marathon. He enjoys adventurous team-building activities, such as indoor skydiving, and is passionate about fostering a supportive and collaborative work environment where immediate action and mutual support are key.

In 2023, he was named a "30 Under 30" Acorn Award winner, a prestigious honor recognizing the brightest young talent in the hospitality sector.

Personality Overview

Example Driven

Appreciative

Good Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Topics They Care About

Hospitality Tech
As a Customer Success Manager at Kanpla and an Acorn Award winner, he is at the forefront of implementing digital solutions for the food service industry.
AI in Food Service
He actively promotes Kanpla's AI platform, sharing content about how it can transform the industry and reduce administrative work for chefs.
Supporting Chefs
He is an advocate for the "Every Chef Deserves Better" campaign, which focuses on empowering culinary professionals by minimizing their administrative tasks.

Media Appearances

Charlie has no verified media appearances

Work History

1-2025
Customer Success Manager at Kanpla
3-2024 - 12-2024
Retail Manager at BaxterStorey
9-2022 - 3-2024
Account Manager at BaxterStorey
8-2021 - 8-2022
Event Coordinator at BaxterStorey
9-2017 - 8-2024
Hospitality Ambassador at Edge Foundation

Education

2017 - 2019
Bachelor's degree from University of Essex
2011 - 2016
Education details unavailable from Bootham School

More Information

Social Presence :

Prographics :

Exp : 7 Location : Islington, England, United Kingdom Job Level : Middle Designation : Customer Success Manager at Kanpla
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Insights For Selling To Charlie

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • If possible, involve their colleagues in the sales process
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlie is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Charlie

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Charlie move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Charlie take some risk or not?

  • They probably won’t put a lot at risk.

You And Charlie

Personality Compatibility


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