Charlotte England

Energizer
DISC Type : I

Head of Credit Risk & Onboarding at OVO

Greater Bristol Area, United Kingdom

Overview

Charlotte England is the Head of Credit Risk & Onboarding at OVO, where she has built her career through several progressive roles, including Head of Direct Debit & Credit Risk. She holds a degree in Biological and Biomedical Sciences from the University of Warwick.

Her career path showcases a unique transition from a scientific academic background into the specialized field of financial risk management within the energy sector.

Personality Overview

Informal

Enthusiastic

Imaginative

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are friendly, approachable and love to make new connections.

Topics They Care About

Credit Risk Strategy
Her entire career at OVO has been focused on credit risk, progressing from manager to her current head-of-department role, indicating deep expertise in this area.
Customer Onboarding
This is a key responsibility in her current title, showing a focus on the initial stages of the customer lifecycle and its associated risks.
Direct Debit Management
A previous role as Head of Direct Debit & Credit Risk highlights her experience in managing and optimizing recurring payment systems for the company.

Media Appearances

Charlotte England - Head Of Credit Risk & Onboarding at Ovo Group. Featured in The Org

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Work History

5-2024
Head of Credit Risk & Onboarding at OVO
11-2022 - 7-2025
Head of Direct Debit & Credit Risk at OVO
1-2021 - 11-2022
Senior Credit Risk & Strategy Manager at OVO
4-2017 - 12-2020
Credit Risk Manager at OVO

Education

Biological and Biomedical Sciences from University of Warwick

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Bristol Area, United Kingdom Job Level : Mid-senior Designation : Head of Credit Risk & Onboarding at OVO
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Charlotte

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Charlotte take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Charlotte

Personality Compatibility


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