Charlotte Richardson, CSM, SAFe® Agilist

Energizer
DISC Type : I

Sr. Manager, IT Delivery Management (Payments) at The Home Depot

Atlanta Metropolitan Area, United States

Overview

Charlotte Richardson is a Senior Manager of IT Delivery at The Home Depot, specializing in payments. With certifications as a SAFe Agilist and CSM, she has a long history of managing large-scale IT projects and multi-million dollar budgets within merchandising and store systems.

Colleagues describe her as a respected and determined professional with excellent interpersonal skills. She is known for her positive attitude and her ability to turn challenging situations into successful outcomes, a trait highly praised in her recommendations.

Unique fact: A former colleague highlighted her unique ability to "turn lemons into lemonade, " underscoring her resilient and positive approach.

Personality Overview

Imaginative

Believer

Big Picture Person

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

IT Delivery Management
Her entire career at The Home Depot has focused on IT project and delivery management, currently overseeing the payments domain.
Agile Methodologies
Holds certifications as a SAFe Agilist and Certified ScrumMaster, indicating expertise in applying agile frameworks to large projects.
Large-Scale Budgets
Has direct experience overseeing budgets exceeding $110 million, focusing on ensuring projects are delivered within financial targets.

Media Appearances

Charlotte has no verified media appearances

Work History

2-2024
Sr. Manager, IT Delivery Management (Payments) at The Home Depot
6-2021
Manager, IT Delivery Management(Store Systems) at The Home Depot
6-2018 - 6-2021
Project Manager- (Merchandising IT) at The Home Depot
8-2004 - 5-2012
Project Management at Dialog Medical
1-2002 - 8-2004
Office Manager(2002-2003)-Systems Analyst(2003-2004) at Piedmont Healthcare

Education

Master of Science - MS from Colorado State University Global
BS from DeVry University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Sr. Manager, IT Delivery Management (Payments) at The Home Depot
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Charlotte

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Charlotte take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Charlotte

Personality Compatibility


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