Charu Mathur

Judge
DISC Type : Dc

Head - Digital Banking & Strategy at IndusInd Bank

Gurgaon, Haryana, India

Overview

Charu Mathur is the Head of Digital Banking & Strategy at IndusInd Bank, with 18 years of experience launching and scaling digital-first businesses. An alumna of IIM Ahmedabad, she specializes in strategy, P&L management, and driving growth in the retail and MSME banking sectors.

She is a vocal advocate for women in leadership, using her platform to support and encourage women to lead with confidence and authenticity. Charu actively shares stories and celebrates platforms that promote female entrepreneurs and executives.

Charu is a recipient of the "Payment Pioneer Award" and was named "Woman Fintech Leader of the Year. "

Personality Overview

Quality Focused

Features Driven

Fast But Wary

They are less concerned about the product and more about its potential impact.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Digital-First Banking
Leads the strategy and scaling of new digital banking platforms, such as INDIE, specifically targeting retail and MSME clients from the ground up.
Women in Leadership
Passionate about encouraging women to lead with authenticity, she actively supports platforms that curate and share stories of female leaders.
Data-Driven Growth
Actively builds her data science team, emphasizing her belief in using analytics to drive tangible business impact and customer acquisition.

Media Appearances

ETBFSI Digital Banking Dialogue with Charu Mathur, IndusInd Bank. Featured in Economic Times (BFI)

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Business Strategy & New Initiatives, IndusInd Bank. Featured in YouTube

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CXO Exits Continue at IndusInd Bank, Digital Banking Head Charu Mathur Moves On. Featured in Financial Express

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Work History

1-2021
Head - Digital Banking & Strategy at IndusInd Bank
1-2020 - 12-2020
Head - Business Strategy & New Initiatives and Head - Digital Lending at IndusInd Bank
7-2013 - 12-2019
Head - Strategy (Consumer Bank), Retail Asset Analytics and Cross BU Synergy at IndusInd Bank
5-2010 - 7-2013
Consultant at The Boston Consulting Group (BCG)
4-2009 - 5-2009
Summer Intern at UBS

Education

2008 - 2010
Post Graduate Programme in Management from Indian Institute of Management Ahmedabad
2001 - 2005
Bachelor of Technology (B.Tech.) from Dhirubhai Ambani Institute of Information and Communication Technology

More Information

Social Presence :

Prographics :

Exp : 18 Location : Gurgaon, Haryana, India Job Level : N/A Designation : Head - Digital Banking & Strategy at IndusInd Bank
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Insights For Selling To Charu

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charu is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Charu

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Charu move?

  • If convinced, they can reach decisions quite fast.
  • Can Charu take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Charu

Personality Compatibility


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