Cherry Villa in

Cherry Villa

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Head of Contact Centre - Vice President Operations at HSBC
📍 Calabarzon, Philippines

Cherry Villa is the Vice President of Operations at HSBC, bringing over 16 years of dedicated experience in the financial services industry. She specializes in leading complex contact center teams and driving operational efficiency, holding a Lean Six Sigma Green Belt certification and a Bachelor of Science in Business Administration.

She is a reflective and loyal professional who values long-term growth within her company. Cherry is a supportive leader who publicly celebrates the successes of her team members and is open about the challenges of professional life, such as dealing with imposter syndrome.

Cherry has humorously noted that her 16-year tenure with HSBC is the longest relationship shes had.

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Experience
21 Years
Current Role
Head of Contact Centre - Vice President Operations
Job Level
Senior
Location
Calabarzon, Philippines
Personality Overview

How Cherry shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cherry cares about

Contact Center Leadership
Her current role is Head of Contact Centre, where she is accountable for the performance of large, complex teams focused on customer service and key business priorities.
Operational Excellence
She is skilled in Lean Six Sigma and has a history of managing teams to achieve maximum operational efficiency, effectiveness, and quality.
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Career

Work history

8-2021
Head of Contact Centre - Vice President Operations
HSBC
6-2019 - 7-2021
Assistant Vice President Operations
HSBC
8-2016 - 5-2019
Assistant Vice President - Site Lead
HSBC
5-2014 - 7-2016
Department Manager | Cards & Loans and Banking Operations
HSBC
3-2013 - 5-2014
Assistant Manager for Operations | Chargeback and Dispute Resolutions
HSBC
In the press

Media appearances

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Education
1998 - 2002
Bachelor of Science (BS)
De La Salle University - Dasma
1994 - 1998
Secondary Education
St. Michael's Institute
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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