Chris Ciarlone

Inspirer
DISC Type : di

User Services Manager at Shawmut Design and Construction

Boston, Massachusetts, United States

Overview

Chris Ciarlone is a User Services Manager at Shawmut Design and Construction, focusing on enhancing customer service, driving technological innovation, and optimizing IT cost efficiency. He holds a Bachelors degree from Bryant University and an advanced management certificate from Babson F.W. Olin Graduate School of Business, underscoring his expertise in IT operations.

Outside of his primary career in IT, Chris has a significant background in real estate. He previously served as an Operations Manager for a realty group, where he handled transactions, supplies, and worked alongside real estate photographers. People who have worked with him often describe him as professional, considerate, and highly motivated.

He once started as an unpaid intern at a real estate company and was promoted to their full-time Operations Manager within two years.

Personality Overview

Fast Adopter

Generous

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

IT User Experience
His current role as User Services Manager is centered on improving customer service and support for internal technology users.
Construction Technology
His entire IT career has been within the construction industry at firms like Shawmut and Suffolk, focusing on field and office technology.
Process Improvement
This skill is listed in his background and aligns with his stated goals of driving innovation and cost efficiency in IT operations.

Media Appearances

Chris has no verified media appearances

Work History

5-2024
User Services Manager at Shawmut Design and Construction
5-2022 - 5-2024
Senior IT Analyst at Suffolk Construction
11-2019 - 6-2022
Field Services Technician at Suffolk Construction
6-2019 - 11-2019
Information Technology Analyst I at Suffolk Construction
1-2019 - 5-2019
IT Services Analyst II at Babson College

Education

2013 - 2017
Bachelor's degree from Bryant University
2018 - 2019
Certificate of Advanced Management from Babson F.W. Olin Graduate School of Business

More Information

Social Presence :

Prographics :

Exp : 11 Location : Boston, Massachusetts, United States Job Level : Middle Designation : User Services Manager at Shawmut Design and Construction
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don’t be very informal even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Chris

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Chris take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Chris

Personality Compatibility


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