Chris Mason

Pioneer
DISC Type : dsi

Vice President, Customer Success at BountyJobs

New York City Metropolitan Area, United States

Overview

Chris is a customer success and account management leader with over 20 years of experience, specializing in scaling high-performing teams for enterprise SaaS companies. Described by colleagues as thoughtful, professional, and exceptionally hard-working, he has a proven record of owning revenue, retention, and expansion. He holds a Bachelors degree from the University of Connecticut.

Outside of his professional life, Chris is a dedicated family man, married for 17 years and the father of a 10-year-old son. He leads an active lifestyle, enjoying morning workouts, coffee, and spending time outdoors with his family.

He built his work ethic and paid his way through college by selling CUTCO cutlery door-to-door on 100% commission.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

High-Performing Teams
He has a long track record of building and retaining successful teams, with many colleagues having worked with him for over a decade.
Customer Success
Believes top-performing customer success representatives often have a sales background, bringing a results-oriented mindset and an eye for growth opportunities to the role.
Enterprise SaaS
His expertise covers the full post-sales lifecycle for Enterprise SaaS clients, including implementation, integration, renewal, and expansion.

Media Appearances

Chris has no verified media appearances

Work History

3-2011
Vice President, Customer Success at BountyJobs
2-2010 - 2-2011
Allied Health Recruitment Manager at Onward Healthcare
11-2002 - 1-2010
District Manager at Vector Marketing

Education

8-2002 - 5-2006
Bachelor from University of Connecticut

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York City Metropolitan Area, United States Job Level : N/A Designation : Vice President, Customer Success at BountyJobs
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Chris

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are generally fast movers and can take quick decisions
  • Can Chris take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Chris

Personality Compatibility


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