Chris Merl

Inspirer
DISC Type : di

Director, Operations Servicing Strategy at Capital One

Washington, District of Columbia, United States

Overview

Chris has no verified overview

Personality Overview

Generous

Decisive

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

Chris has no verified topics they care about

Media Appearances

Chris has no verified media appearances

Work History

1-2026
Director, Operations Servicing Strategy at Capital One
1-2025 - 1-2026
Director, Horizontal Product at Capital One
5-2024 - 1-2025
Director of Product Management, Product Operations at Capital One
2-2022 - 5-2024
Director, Delivery Ops at Gopuff
7-2021 - 2-2022
Senior Manager, Local Delivery Operations at Gopuff

Education

2006 - 2010
B.S. from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 18 Location : Washington, District of Columbia, United States Job Level : Mid-senior Designation : Director, Operations Servicing Strategy at Capital One
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Chris

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Chris take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Chris

Personality Compatibility


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