Chris Murphy

Enigma
DISC Type : cdi

Head of Customer Operations for Energy at Leep Utilities

Wilmslow, England, United Kingdom

Overview

Chris Murphy is an experienced leader in customer and billing operations with over 16 years in the field, specializing in operational management, transformation, and project delivery. He is the Head of Customer Operations for Energy at Leep Utilities and holds a Bachelor of Arts from Manchester Metropolitan University.

He has a proven track record of driving operational improvements through data-led decision-making, delivering change through large-scale site transformations, and managing new product developments from concept to full launch.

Personality Overview

Fast Follower

Challenger

Friendly Yet Blunt

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Billing Transformation
He has over 16 years of experience in billing operations, focusing on improving efficiency, customer service, and revenue recognition across roles at Leep Utilities and Vodafone.
Customer Journey
In his current role, he is responsible for the end-to-end customer journey, overseeing billing, customer services, and credit and collections for energy customers.
Operational Efficiency
A core focus of his career has been driving operational improvements and efficiency through data-led decision-making and continuous process improvement.

Media Appearances

Chris has no verified media appearances

Work History

1-2024
Head of Customer Operations for Energy at Leep Utilities
1-2023 - 1-2024
Head of Billing at Leep Utilities
9-2018 - 11-2022
Billing Operations/Delivery Manager at Vodafone Business
11-2015 - 9-2018
Billing Change Specialist at Vodafone Business
11-2014 - 11-2015
Billing Activation Lead at Vodafone

Education

2002 - 2004
Bachelor of Arts - BA from Manchester Metropolitan University
2000 - 2002
Higher National Diploma from York College of Further and Higher Education

More Information

Social Presence :

Prographics :

Exp : 21 Location : Wilmslow, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations for Energy at Leep Utilities
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Chris

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Chris take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Chris

Personality Compatibility


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