Chris Murphy in

Chris Murphy

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Head of Customer Operations for Energy at Leep Utilities
📍 Wilmslow, England, United Kingdom

Chris Murphy is an experienced leader in customer and billing operations with over 16 years in the field, specializing in operational management, transformation, and project delivery. He is the Head of Customer Operations for Energy at Leep Utilities and holds a Bachelor of Arts from Manchester Metropolitan University.

He has a proven track record of driving operational improvements through data-led decision-making, delivering change through large-scale site transformations, and managing new product developments from concept to full launch.

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Experience
21 Years
Current Role
Head of Customer Operations for Energy
Job Level
Mid-senior
Location
Wilmslow, England, United Kingdom
Personality Overview

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Priorities

Topics Chris cares about

Billing Transformation
He has over 16 years of experience in billing operations, focusing on improving efficiency, customer service, and revenue recognition across roles at Leep Utilities and Vodafone.
Customer Journey
In his current role, he is responsible for the end-to-end customer journey, overseeing billing, customer services, and credit and collections for energy customers.
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Career

Work history

1-2024
Head of Customer Operations for Energy
Leep Utilities
1-2023 - 1-2024
Head of Billing
Leep Utilities
9-2018 - 11-2022
Billing Operations/Delivery Manager
Vodafone Business
11-2015 - 9-2018
Billing Change Specialist
Vodafone Business
11-2014 - 11-2015
Billing Activation Lead
Vodafone
In the press

Media appearances

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Education
2002 - 2004
Bachelor of Arts - BA
Manchester Metropolitan University
2000 - 2002
Higher National Diploma
York College of Further and Higher Education
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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