Chris Murphy in

Chris Murphy

Enigma · DISC type cdi
Head of Customer Operations for Energy at Leep Utilities
📍 Wilmslow, England, United Kingdom

Chris Murphy is an experienced leader in customer and billing operations with over 16 years in the field, specializing in operational management, transformation, and project delivery. He is the Head of Customer Operations for Energy at Leep Utilities and holds a Bachelor of Arts from Manchester Metropolitan University.

He has a proven track record of driving operational improvements through data-led decision-making, delivering change through large-scale site transformations, and managing new product developments from concept to full launch.

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Experience
21 Years
Current Role
Head of Customer Operations for Energy
Job Level
Mid-senior
Location
Wilmslow, England, United Kingdom
Personality Overview

How Chris shows up

Fast Follower
Challenger
Friendly Yet Blunt

They can sound friendly and charming but can quickly change gears to become inquisitive and probing They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Priorities

Topics Chris cares about

Billing Transformation
He has over 16 years of experience in billing operations, focusing on improving efficiency, customer service, and revenue recognition across roles at Leep Utilities and Vodafone.
Customer Journey
In his current role, he is responsible for the end-to-end customer journey, overseeing billing, customer services, and credit and collections for energy customers.
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Career

Work history

1-2024
Head of Customer Operations for Energy
Leep Utilities
1-2023 - 1-2024
Head of Billing
Leep Utilities
9-2018 - 11-2022
Billing Operations/Delivery Manager
Vodafone Business
11-2015 - 9-2018
Billing Change Specialist
Vodafone Business
11-2014 - 11-2015
Billing Activation Lead
Vodafone
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2002 - 2004
Bachelor of Arts - BA
Manchester Metropolitan University
2000 - 2002
Higher National Diploma
York College of Further and Higher Education
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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