Chris Tormey

Doer
DISC Type : sd

Director, Enterprise Accounts at CallMiner

Exton, Pennsylvania, United States

Overview

Chris is a seasoned enterprise account director at CallMiner with over 25 years of experience, specializing in AI-driven conversation intelligence to enhance customer experience. People who have worked with him describe him as energetic, trustworthy, and an expert at managing large corporate accounts. He studied Business Management at Saint Josephs University.

He is a two-time Presidents Club award winner, recognized for top sales performance at both PROS (2020) and NICE Ltd (2018).

Personality Overview

Long-term Focused

Strategic Planner

Risk-Accepting

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

AI in CX
His role and recent posts focus on deploying AI agents and conversation intelligence to solve customer experience challenges and improve business efficiency.
Enterprise Sales Strategy
His career spans over 25 years in enterprise account management, with skills in contract management, client development, and strategic planning for large accounts.
Fair Agent Coaching
He has shared content advocating against random call monitoring, highlighting the need for fairer, more comprehensive feedback and coaching plans for contact center agents.

Media Appearances

Chris has no verified media appearances

Work History

5-2021
Director, Enterprise Accounts at CallMiner
11-2019 - 5-2021
Senior Executive Account Manager at PROS
11-2016 - 11-2019
Strategic Industries, Account Executive at NICE Ltd
11-2015 - 8-2016
Enterprise Sales Director at Castlight Health
2-2015 - 10-2015
Regional Sales Manager at Castlight Health

Education

Studies included Business Management from Saint Joseph's University
2015 - 2015
Certificate - SHRM Essentials of HR Management from Villanova University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Exton, Pennsylvania, United States Job Level : Mid-senior Designation : Director, Enterprise Accounts at CallMiner
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Chris

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Chris take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Chris

Personality Compatibility


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