Chris Watson

Trailblazer
DISC Type : ID

Head of Incident Management at Form3

Ashington, England, United Kingdom

Overview

As the Head of Incident Management at Form3, Chris Watson leads a cross-continental team with a focus on process excellence. An ITIL-certified expert, he specializes in transforming incident and problem management into a streamlined, customer-focused function for enterprise clients.

He has a notable background in building processes from the ground up, having designed and implemented the entire Problem Management framework at Atom bank.

Personality Overview

Informal

Friendly But Fast

Persuasive

They are more likely to accept new and exciting technologies.  A combination of speed and relationship gets the best response from them. They prefer to ensure that they are in control of the situation.

Topics They Care About

Incident Management
Leads a cross-continental team at Form3 focused on efficient issue resolution, best practice protocols, and maintaining robust service quality for enterprise customers.
Problem Management
Demonstrated deep expertise by designing and implementing the Problem Management process from scratch in previous roles, ensuring rigorous oversight throughout the lifecycle.
ITIL Frameworks
Holds an ITIL Foundation V4 certification and leverages this expertise to streamline service management functions and ensure operations remain resilient and customer-focused.

Media Appearances

Form3 announces three management changes. Featured in Form3 – News (Payment Insights)

See Now

Work History

7-2024
Head of Incident Management at Form3
8-2022 - 7-2024
Incident and Problem Management Lead - Major Incident Manager at Form3
12-2018 - 8-2022
Problem Lead and Major Incident Manager at Atom bank
9-2015 - 11-2018
Service Manager - Problem Management at DWP Digital
3-2012 - 9-2015
Problem Manager at Hewlett Packard Enterprise

Education

2007 - 2008
Advanced Apprenticeship from Zenos IT Academy

More Information

Social Presence :

Prographics :

Exp : 18 Location : Ashington, England, United Kingdom Job Level : Mid-senior Designation : Head of Incident Management at Form3
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Build a trustworthy relationship while keeping the product center-stage
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Chris

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Chris take some risk or not?

  • If necessary, they will be ready to take risks.

You And Chris

Personality Compatibility


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