Chris Watson in

Chris Watson

Trailblazer · DISC type ID
Head of Incident Management at Form3
📍 Ashington, England, United Kingdom

As the Head of Incident Management at Form3, Chris Watson leads a cross-continental team with a focus on process excellence. An ITIL-certified expert, he specializes in transforming incident and problem management into a streamlined, customer-focused function for enterprise clients.

He has a notable background in building processes from the ground up, having designed and implemented the entire Problem Management framework at Atom bank.

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Experience
18 Years
Current Role
Head of Incident Management
Job Level
Mid-senior
Location
Ashington, England, United Kingdom
Personality Overview

How Chris shows up

Informal
Friendly But Fast
Persuasive

They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them. They prefer to ensure that they are in control of the situation.

Priorities

Topics Chris cares about

Incident Management
Leads a cross-continental team at Form3 focused on efficient issue resolution, best practice protocols, and maintaining robust service quality for enterprise customers.
Problem Management
Demonstrated deep expertise by designing and implementing the Problem Management process from scratch in previous roles, ensuring rigorous oversight throughout the lifecycle.
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Career

Work history

7-2024
Head of Incident Management
Form3
8-2022 - 7-2024
Incident and Problem Management Lead - Major Incident Manager
Form3
12-2018 - 8-2022
Problem Lead and Major Incident Manager
Atom bank
9-2015 - 11-2018
Service Manager - Problem Management
DWP Digital
3-2012 - 9-2015
Problem Manager
Hewlett Packard Enterprise
In the press

Media appearances

Form3 announces three management changes. Featured in Form3 – News (Payment Insights)
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Education
2007 - 2008
Advanced Apprenticeship
Zenos IT Academy
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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