Christi Nichols

Observer
DISC Type : ci

Senior Director, Revenue Cycle Management at EyeCare Partners

Ballwin, Missouri, United States

Overview

Christi Nichols is a seasoned Revenue Cycle Management (RCM) leader with over 14 years of industry experience, currently serving as Senior Director at EyeCare Partners. She specializes in process improvement and operational efficiency, drawing on a unique background that includes a Bachelors in Journalism from the University of Missouri-Columbia.

She is passionate about leading and developing large, remote teams, believing that fostering an inclusive environment is a direct driver of innovation and better problem-solving. Christi values using metrics and KPIs as a compass for guiding strategic decisions and improving performance.

Her unique combination of a journalism education and extensive business operations experience enables her to communicate effectively and solve problems creatively.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Revenue Cycle Management
Has over 14 years of experience in the RCM industry, with deep expertise in accounts receivable, appeals, and contract interpretation.
Operational Efficiency
Passionate about driving process improvement and enhancing operational efficiency to deliver high-quality service to clients.
KPI-Driven Strategy
Believes Key Performance Indicators are a vital compass for guiding strategic decision-making and performance.

Media Appearances

Christi has no verified media appearances

Work History

10-2024
Senior Director, Revenue Cycle Management at EyeCare Partners
12-2023 - 6-2024
Vice President Operations at nimble solutions
3-2023 - 12-2023
Senior Director, Operations at nimble solutions
3-2020 - 3-2023
Senior Manager, Performance Review at nimble solutions
2-2018 - 3-2020
Senior Manager, Accounts Receivable at nimble solutions

Education

2004 - 2008
Bachelors in Journalism from University of Missouri-Columbia
2000 - 2004
Education details unavailable from Hazelwood Central High School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Ballwin, Missouri, United States Job Level : Senior Designation : Senior Director, Revenue Cycle Management at EyeCare Partners
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Insights For Selling To Christi

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christi is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Christi

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Christi move?

  • They like to analyze well and then make their decisions.
  • Can Christi take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Christi

Personality Compatibility


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