Christina Colligan

Critic
DISC Type : C

Senior Manager of Customer Support at Calendly

Las Vegas, Nevada, United States

Overview

Christina is a seasoned customer support leader at Calendly with a background at Zappos and MZ. She specializes in building best-in-class customer experiences and scaling high-performing teams. Described by colleagues as inspiring and compassionate, she is also a Certified Facilitator of Holacracy Practice.

She is a strong advocate for human-centric principles in business, believing that success starts with a focus on people. Her philosophy is evident in her posts, such as, "Start with Human. Deliver Wow through Service. " She maintains an interest in business and financial news.

During her time at Zappos, she noted the immense value of immersing every single new hire, regardless of role, in the companys culture and values through an intensive orientation.

Personality Overview

Information Seeker

ROI Driven

Precise

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Culture Immersion
Championed Zappos's intensive onboarding for all employees, believing the investment grounds everyone in the company's core values and commitment to service.
People-First Leadership
Her recommendations highlight her as a compassionate service leader who puts her team's needs first, a philosophy reflected in her posts about focusing on people.
Customer Experience
Her career has focused on designing and defining exceptional customer experiences, with a past goal of creating the "Zappos of video games" at MZ.

Media Appearances

Christina Colligan – Senior Manager of Customer Support at Calendly (The Org profile). Featured in The Org

See Now

Work History

5-2022
Senior Manager of Customer Support at Calendly
5-2019 - 7-2022
Head Of Customer Support at The Getaway Club
9-2017 - 5-2019
Director, Customer Service at MZ
9-2015 - 9-2017
Senior Manager Customer Service at MZ
1-2007 - 6-2015
Customer/Employee Experience Manager (Supervisor/ZCLT) at Zappos Family of Companies

Education

Christina has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : Las Vegas, Nevada, United States Job Level : Middle Designation : Senior Manager of Customer Support at Calendly
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Insights For Selling To Christina

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christina is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Christina

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Christina move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Christina take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Christina

Personality Compatibility


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