Allie Malenfant in

Allie Malenfant

Commander · DISC type D
Senior Customer Experience Program Manager at Calendly
📍 Bremerton, Washington, United States

Allie is a program and operations leader specializing in scaling processes and fostering cross-functional alignment between product, engineering, and customer experience teams. A graduate of the University of Michigan with a CSPO certification, colleagues describe her as hard-working, resilient, and tenacious.

Outside of her professional roles, Allie is an accomplished endurance athlete with experience in marathons and triathlons. She has leveraged this passion to work as a self-employed endurance athletics coach, developing personalized training and nutrition plans for new runners and triathletes.

She was awarded the Major Kevin G. Nave Award, receiving a Marine Officer Sword in honor of a University of Michigan graduate killed in action.

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Experience
12 Years
Current Role
Senior Customer Experience Program Manager
Job Level
Middle
Location
Bremerton, Washington, United States
Personality Overview

How Allie shows up

Strong-Willed
Risk-Taker
Impact-Driven

They like to stay in control of the negotiation or defining of the terms. They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Priorities

Topics Allie cares about

Customer Experience
As a Senior CX Program Manager at Calendly, she focuses on turning customer insights into scalable systems and improving user engagement.
Scaling Operations
Her work focuses on building systems for clarity and execution, highlighted by scaling processes to support a 160% growth in engineering at a previous company.
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Career

Work history

11-2025
Senior Customer Experience Program Manager
Calendly
9-2024 - 11-2025
Head of Technical Program Management & Operations
AppOmni
1-2022 - 9-2024
Senior Technical Program Manager
AppOmni
4-2021 - 1-2022
Project & Operations Manager
Michigan Language Assessment
5-2019 - 4-2021
Fundraising Program Manager
Our Lady Star of the Sea Catholic School
In the press

Media appearances

How to provide the best customer experience while switching help desk software. Featured in Medium (Calendly Blog)
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How 3 high‑growth companies think about scaling customer success. Featured in Medium (Calendly Blog)
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Education
Bachelor of Arts (B.A.)
University of Michigan
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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