Allie Malenfant

Commander
DISC Type : D

Senior Customer Experience Program Manager at Calendly

Bremerton, Washington, United States

Overview

Allie is a program and operations leader specializing in scaling processes and fostering cross-functional alignment between product, engineering, and customer experience teams. A graduate of the University of Michigan with a CSPO certification, colleagues describe her as hard-working, resilient, and tenacious.

Outside of her professional roles, Allie is an accomplished endurance athlete with experience in marathons and triathlons. She has leveraged this passion to work as a self-employed endurance athletics coach, developing personalized training and nutrition plans for new runners and triathletes.

She was awarded the Major Kevin G. Nave Award, receiving a Marine Officer Sword in honor of a University of Michigan graduate killed in action.

Personality Overview

Strong-Willed

Risk-Taker

Impact-Driven

They like to stay in control of the negotiation or defining of the terms.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
As a Senior CX Program Manager at Calendly, she focuses on turning customer insights into scalable systems and improving user engagement.
Scaling Operations
Her work focuses on building systems for clarity and execution, highlighted by scaling processes to support a 160% growth in engineering at a previous company.
Endurance Athletics
As a coach and participant in marathons and triathlons, she has a deep personal and professional interest in endurance sports and personal training.

Media Appearances

How to provide the best customer experience while switching help desk software. Featured in Medium (Calendly Blog)

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How 3 high‑growth companies think about scaling customer success. Featured in Medium (Calendly Blog)

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How Calendly fights spam with Zapier and AI. Featured in Zapier Blog

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Work History

11-2025
Senior Customer Experience Program Manager at Calendly
9-2024 - 11-2025
Head of Technical Program Management & Operations at AppOmni
1-2022 - 9-2024
Senior Technical Program Manager at AppOmni
4-2021 - 1-2022
Project & Operations Manager at Michigan Language Assessment
5-2019 - 4-2021
Fundraising Program Manager at Our Lady Star of the Sea Catholic School

Education

Bachelor of Arts (B.A.) from University of Michigan

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bremerton, Washington, United States Job Level : Middle Designation : Senior Customer Experience Program Manager at Calendly
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Insights For Selling To Allie

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Allie is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Allie

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Allie move?

  • If convinced, they can reach decisions quite fast.
  • Can Allie take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Allie

Personality Compatibility


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