Christina Shears in

Christina Shears

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Global Head of Customer and Sales Excellence at CHT Group
📍 Chesterfield, Virginia, United States

Christina is the Global Head of Customer and Sales Excellence at CHT Group, specializing in the chemical manufacturing industry. She has deep expertise in customer experience, process leadership, and driving cross-functional improvements. She holds a paralegal studies certificate from John Tyler Community College.

She is passionate about helping people grow, building strong customer relationships, and creating strategies that enable success for her team. Christina finds it inspiring to be part of a company that values giving back and making a positive impact in local communities.

Unique fact: She has driven significant improvements across the entire Order-to-Cash (O2C) lifecycle.

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Experience
20 Years
Current Role
Global Head of Customer and Sales Excellence
Job Level
Mid-senior
Location
Chesterfield, Virginia, United States
Personality Overview

How Christina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Christina cares about

Customer Experience
Her career is focused on creating customer experiences that work for both clients and internal teams, and transforming service delivery across organizations.
Sales Enablement
Her current role at CHT Group directly involves sales enabling and performance management, combining her passions for people, customers, and strategy.
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Career

Work history

9-2025
Global Head of Customer and Sales Excellence
CHT Group
7-2024 - 9-2025
Customer Experience Leader, Nylon Solutions
AdvanSix
4-2023 - 7-2024
Senior Customer Relationship Manager
CHT Group
4-2018 - 4-2023
Customer Service Manager
CHT Group
10-2017 - 4-2018
Customer Service Supervisor
CHT Group
In the press

Media appearances

SugarCRM Helps CHT Group Align Sales and Marketing Operations Globally to Succeed in the Competitive Manufacturing Landscape. Featured in SugarAI Press Release
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CHT Group expands Management Team and focuses on Sustainable Growth. Featured in CHT Group – News & Media
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Education
2013 - 2018
Paralegal Studies
John Tyler Community College
1996 - 2000
Education details unavailable
Manchester high school
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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