Christina Shears

Evaluator
DISC Type : sdc

Global Head of Customer and Sales Excellence at CHT Group

Chesterfield, Virginia, United States

Overview

Christina is the Global Head of Customer and Sales Excellence at CHT Group, specializing in the chemical manufacturing industry. She has deep expertise in customer experience, process leadership, and driving cross-functional improvements. She holds a paralegal studies certificate from John Tyler Community College.

She is passionate about helping people grow, building strong customer relationships, and creating strategies that enable success for her team. Christina finds it inspiring to be part of a company that values giving back and making a positive impact in local communities.

Unique fact: She has driven significant improvements across the entire Order-to-Cash (O2C) lifecycle.

Personality Overview

Quality Focused

Thorough Evaluator

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Experience
Her career is focused on creating customer experiences that work for both clients and internal teams, and transforming service delivery across organizations.
Sales Enablement
Her current role at CHT Group directly involves sales enabling and performance management, combining her passions for people, customers, and strategy.
Process Transformation
She has extensive experience leading transformation efforts that streamline operations, strengthen collaboration, and improve on-time delivery and data quality.

Media Appearances

SugarCRM Helps CHT Group Align Sales and Marketing Operations Globally to Succeed in the Competitive Manufacturing Landscape. Featured in SugarAI Press Release

See Now

CHT Group expands Management Team and focuses on Sustainable Growth. Featured in CHT Group – News & Media

See Now

Work History

9-2025
Global Head of Customer and Sales Excellence at CHT Group
7-2024 - 9-2025
Customer Experience Leader, Nylon Solutions at AdvanSix
4-2023 - 7-2024
Senior Customer Relationship Manager at CHT Group
4-2018 - 4-2023
Customer Service Manager at CHT Group
10-2017 - 4-2018
Customer Service Supervisor at CHT Group

Education

2013 - 2018
Paralegal Studies from John Tyler Community College
1996 - 2000
Education details unavailable from Manchester high school

More Information

Social Presence :

Prographics :

Exp : 20 Location : Chesterfield, Virginia, United States Job Level : Mid-senior Designation : Global Head of Customer and Sales Excellence at CHT Group
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Insights For Selling To Christina

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christina is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Christina

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Christina move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Christina take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Christina

Personality Compatibility


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