Christopher Mack

Enthusiast
DISC Type : i

Senior Director Patient Access at Sutter Health

Sacramento, California, United States

Overview

Christopher is a healthcare executive at Sutter Health with over 20 years of experience, specializing in patient access, strategic planning, and operational change. He is a recognized leader in improving healthcare interoperability and streamlining patient referral processes to enhance care coordination across Northern California.

Outside of his executive role, Christopher is passionate about his Maltese heritage. This passion led him to explore his familys history and learn traditional recipes from his mother. He is a family man with a partner and two children, successfully balancing his corporate career with personal ventures.

Unique fact: Christopher owns and operates a Sacramento-based food truck, "For the Love of Malta, " serving the traditional Maltese street food he grew up with.

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Patient Access & Referrals
He has led major initiatives at Sutter Health to digitize and improve the efficiency of specialty care referrals, significantly reducing turnaround times for patients.
Healthcare Interoperability
Recognized as an "Interop Hero, " he is passionate about replacing outdated systems like fax machines with modern, direct, and secure methods of exchanging patient health information.
Maltese Heritage
A 2018 trip to Malta inspired him to connect deeply with his roots, culminating in the launch of a food truck to share his family's recipes and culture.

Media Appearances

Christopher has no verified media appearances

Work History

9-2023
Senior Director Patient Access at Sutter Health
11-2019 - 9-2023
Executive Director of Strategic Initiatives -Strategy and Business Development at Sutter Health
11-2016 - 11-2019
Referral Program Manager - Sutter Specialty Network at Sutter Health
1-1999 - 1-2000
Surgical Assistant at Marshall Hospital

Education

Management and Clinical Excellence from Sutter Health Univserity
Education details unavailable from Executive Coaching - SEE Strategies (6 Mo Program)

More Information

Social Presence :

Prographics :

Exp : 10 Location : Sacramento, California, United States Job Level : Senior Designation : Senior Director Patient Access at Sutter Health
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Insights For Selling To Christopher

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christopher is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Christopher

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Christopher move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Christopher take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Christopher

Personality Compatibility


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