Christopher Thorp

Energizer
DISC Type : I

Service Desk Manager at Hanger, Inc.

Austin, Texas, United States

Overview

Christopher is an IT Service Delivery Manager with over two decades of experience in operations management and customer support. He holds a B. B. A. from Radford University and an ITIL certification. Colleagues consistently describe him as dedicated, organized, and knowledgeable, with a talent for leading technical teams and improving efficiency.

While his specific hobbies are not detailed, he maintains a connection with his alma mater, Radford University, and also shows an interest in The University of Texas at Austin. This suggests an appreciation for academic and university communities.

Unique fact: In a previous role, he successfully managed the complete migration to a more robust ITSM ticketing platform.

Personality Overview

Big Picture Person

Imaginative

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

IT Service Management
He has over 20 years of experience focusing on service delivery and has led major projects like migrating an organization's entire ITSM platform.
Technical Team Leadership
He has managed teams of over 20 people and is consistently praised for his organized, supportive, and inspiring management style.
Improving Operations
A core theme of his career is developing new processes, metrics, and standards to increase workflow efficiency and team productivity.

Media Appearances

Christopher has no verified media appearances

Work History

12-2024
Service Desk Manager at Hanger, Inc.
9-2024 - 12-2024
Account Executive at NIX PEN INC
1-2018 - 9-2024
IT Procurement Specialist at Texas Association of Counties
1-2016 - 1-2018
IT Systems Support Manager at Texas Association of School Boards
11-2013 - 8-2015
Manager of Technical Services at OnRamp

Education

1989 - 1993
Bachelor of Business Administration (B.B.A.) from Radford University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Austin, Texas, United States Job Level : Middle Designation : Service Desk Manager at Hanger, Inc.
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Insights For Selling To Christopher

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christopher is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Christopher

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Christopher move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Christopher take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Christopher

Personality Compatibility


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